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Hisense remote with no pairing button OR lights stopped

The OK button stopped working on my remote. There isn't a pairing button or a light and all other buttons work except the okay. I even bought another universal remote and it has the exact same issue.  So what is the deal? This seems to be a common problem. 

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RokuTakashi
Community Moderator
Community Moderator

Re: Hisense remote with no pairing button OR lights stopped

Hi, @Fyretyger42 

Greetings, and welcome to the Roku Community.

I understand the problem you've encountered with your Roku remote where the "OK" button stopped working, and I would like to gather more details for me to assist further.

Can you please tell us more...

  • What specific Roku remote model are you having issues with? (e.g., Roku Streaming player remote, Roku Voice Remote, Roku Voice Remote Pro.)
  • What specific behavior of the issue have you encountered?
  • Have you tried any troubleshooting steps?

I hope to hear your response.

Thanks,
The Roku Community Team.

Takashi O.
Roku Community Moderator
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