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Romote control is not working

I cannot control anything, I change to new batteries, not working.

Unplug Roku receiver - wait - plug it back on and still not working. 

The receiver ( where you point the remote control) has no light on a all. 

Can somebody tell me what else I should try to trouble shoot this?

Is this device too old? 


Device type: Roku Express

Serial number: YU0019650420

Added: Sep 18, 2017

Device type: Roku Express

Serial number: YU0019650420

Added: Sep 18, 2017

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Community Moderator
Community Moderator

Re: Romote control is not working

Greetings from the Roku Community, @imjustagirl!

I appreciate you reaching out for support and I'd be happy to provide further information about your Roku remote.

Firstly, is this the remote that came with your Roku Express? If so, and there are no blinking lights prompted when you press random buttons, I highly recommend replacing your physical remote. We can't process a replacement because this is no longer under warranty. 

You may check for our available offers here: Roku Players (simple) Remote

In the meantime, we appreciate you trying to troubleshoot your remote and for being part of the Roku family for years. Happy Streaming!

Best regards,

Carly Y.
Roku Community Moderator
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