Remotes

[BLG56]

Roku ultra intermittently stops responding to remote (both Roku remote and Logitech). Starts back responding after about 30 seconds. Anyone experiencing this/have ideas to resolve?

thx

[RokuJharra-Q]

Thank you for participating in the Roku Community, @BLG56!

We appreciate your bringing this matter to our attention. To better assist you with the issue regarding your Roku remote, could you kindly specify which model of the Roku Ultra you are using? Are you using the Roku Ultra 2024? Additionally, if you could provide the model of your Roku remote, it would greatly help us in addressing your concern.

Thank you for your cooperation!

Best regards,
Jharra

[jontalk]

@BLG56The remote uses WiFi direct to communicate with the player so I'm curious if you've tried using a network app like WiFi Analyzer for Android or something similar if you have an IOS device. Once installed it will show you how many others use same channel/band as you. If there's lots of congestion you can log into the router and switch to a channel with less. Most people use the default Auto-channel select which means the router is constantly changing channels. Best practices is manual channel selection while monitoring with the network app. Hope that helps