Remotes

[nhercules]

My Roku remote works like normal when Roku is not connected to the internet. As soon as Roku connects to the internet, only the volume and power button work on the remote. Any solutions?

[RokuERey]

Hi @nhercules,

Thanks for making your first post here in the Roku Community!

We're glad of your report about this remote issue and we'd like to assist. This seems like very uncommon behavior. Have you tried repairing this remote and see if that behaves the same?

In addition, how long have you been using this remote and when did you start seeing the issue occur?

Tell us more about this so that we can further look into it.

Best regards,
Rey