Remotes

[SW15]

Hi, 

We have a streambar. The original remote's right arrow stopped working after a couple of years.  We bought a replacement remote on the 05-Jan-2024. The new remote's right and down arrows no longer work. We've replaced batteries in case it was that. All other buttons work, so it's not a pairing issue.  I would like a replacement remote please - preferably one that works!

Thanks.

[RokuCarly]

We're grateful to have you here in the Roku Community, @SW15!

We appreciate you bringing this matter to our attention and we will work diligently to provide you with a solution to the remote issues you've been currently experiencing. 

Before we proceed, can you please let us know the place where you bought the remote? Also, were the right and down buttons defective at the time you received the remote? 

We'll be anticipating your response as we'd be more than happy to find you the best resolution possible. 

Best regards,
Carly