Remotes

[RokuERey]

@Smichik1970,

Thank you for your quick response! 

I appreciate it. Just a friendly reminder, please avoid sharing any information that includes your email address when posting here. 

I will make sure to forward this to the appropriate Roku team for further investigation into the issue. 

We will keep you updated once we have any new information. 

Thank you for your patience and understanding. 

Best regards, 
Rey

[Antidote]

Smichik

I have been researching this issue online.  I have come to the conclusion that remotes are faulty.  The Ruko Moderators do 2 things.  There are 100s of post regarding this issue with no resolution.  

1.  They ask for your ruko model. To give the impression they can diagnosis the issue. Then,

2. They provide you instructions on how to connect your all of there different remotes to a Roku device.  As if you just opened the box to install Roku. 

They fail to diagnose the issue which not connecting the remote. It’s the remote constantly DISCONNECTING while you are using it.  It makes navigating an experience.  

So maybe answer why it disconnects?  Is there a better remote we should purchase?  Is there a firmware update?  Or is it just a poorly designed device that Roku cannot admit because there are afraid of the financial impact.  I think it’s the latter at this point.  

I really like the product.  I have 2 Roku tvs and 2 sticks.  But the remote are a pain.  I constantly have to take the battery out.  The battery icon will display red and then display green seconds later.  As it auto reconnects.  Could it be multiple remotes in the house?  I don’t think so. But maybe.  Would love to see this issue officially addressed by Roku. 

tim

[Humber]

I have this same Issue with my Roku streaming 4k. Roku has big technical problems with their remotes and they does not silbe the problem. 

[RokuArjiemar · Accepted solution]

Hello! @Humber,

Thank you for your post in the Roku Community!

We understand the importance of having a functional remote while using our Roku device. Don't worry. We can help you with that!

• What Roku device are you using right now?
• Is this the first time you set up/activated this Roku device? If NOT, is this the first time you have
  experienced this issue? When did the issue start?
• How long have you been using this remote?

Remote issues vary depending on the type of Roku remote. Before you begin troubleshooting, first determine which type of remote you use with your Roku streaming device: a Roku simple remote or a Roku voice remote.

All Roku voice remotes have a voice button located near the purple directional pad. The button has either a microphone or a magnifying glass icon.

If your remote has a voice button, you have a Roku voice remote. If it does not, you have a Roku simple remote.

After you've figured out what Roku remote you have, visit the article for your specific remote.

• How to fix your Roku simple remote
• How to fix your Roku Voice remote

If your Roku voice remote is not controlling the power and volume on your TV, learn how to fix TV control issues.

Thanks,
Arjiemar