Remotes

[hetag]

Had to replace a roku remote earlier this year because our old one broke. New one CHEWS thru batteries, I'm talking like every other day I'm putting new AAA in it. There are no pending firmware updates. What am I missing.

[RokuArjiemar]

Hello! @hetag,

Thank you for your post in the Roku Community!

Thank you for contacting us about the quick battery drain on your Roku remote. We are happy to help.

A system restart is the least invasive reset method. It involves removing the power cord from your Roku device for at least 10 seconds before plugging it back in. If reaching the power cord is inconvenient, you can also use the instructions below to perform a system restart from the Settings menu.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

In either case, your Roku device will complete a system restart and hopefully return to normal operation after a moment. If it does not, we would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar