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Mpserafin
Newbie

OK button on my remote is really hard to push

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Th ok button on my Roku streaming 4k is really hard to push.  My wife hates watching TV with it!  We have multiple Roku players and TVs and this is the only one that acts this way.  We have tried replacing batteries and no luck.  All other buttons work just great.

any help would be appreciated.

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RokuJharra-Q
Community Moderator
Community Moderator

Re: OK button on my remote is really hard to push

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Hi, @Mpserafin Welcome to the Roku Community!

We totally understand that your Roku Remote's OK button isn't working quite right, and we're here to help you out.

We suggest resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 30 seconds to reset your remote. After doing so, re-pair it again to see if this will make any difference.

If the issue persists after trying the troubleshooting steps provided, kindly send me a Private Message with the following details:
 
  1. Serial number of the Roku player this remote is paired to.
  2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
  3. When and where did you purchase this?
To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

Thanks,
Jharra
Jharra Q.
Roku Community Moderator

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RokuJharra-Q
Community Moderator
Community Moderator

Re: OK button on my remote is really hard to push

Jump to solution

Hi, @Mpserafin Welcome to the Roku Community!

We totally understand that your Roku Remote's OK button isn't working quite right, and we're here to help you out.

We suggest resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 30 seconds to reset your remote. After doing so, re-pair it again to see if this will make any difference.

If the issue persists after trying the troubleshooting steps provided, kindly send me a Private Message with the following details:
 
  1. Serial number of the Roku player this remote is paired to.
  2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
  3. When and where did you purchase this?
To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

Thanks,
Jharra
Jharra Q.
Roku Community Moderator
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