Remotes

[SatcomNerd]

It just happened right on the Roku homescreen. 

Issue ID 38-199-831. Timestamp: 2023-05-19T18:31:03Z
GC Version 9.2.113

[RokuArvyS]

Hi @SatcomNerd
Thank you for providing your device information.
We have passed along your information and concern to our Support team. We'd recommend keeping an eye on your email since they'll be reaching out to you from there. 

We do appreciate your patience.
Thanks,
Arvy

[SatcomNerd]

Another instance under issue ID: 38-200-153

[Dpak]

Hi,

Roku remote is not connecting to my Samsung TV

Details:

Model: 3820X - Streaming Stick 4K

Serial Number: X0170073YGGY (S08Y4293YGGY)

Device ID :S08Y4293YGGY

Software Version: 12.0.0 build 4184-CU

GC version: 9.2.113

firmware version: rtn.4198

Tracker ID: GY-200-202

I had this problem for couple of months and still you guys havent fixed it or reached me out with other solution for previous report.

If this is your product defect why don't you make a recall or something.

Hoping to hearing back with a solution.

Thank You

[RokuNimfa-C]

Hi @Dpak, 

Thanks for your post. 

We have passed along your details to the Roku team for further investigation. Rest assured once more information is available we'll be sure to update this Community thread.

Thank you for your patience and understanding. 


Regards, 
Nimfa

[Tbowers]

I've followed all the levels of instruction except Restore factory settings. Roku keeps just going dead -- remote has no effect on it at all. It worked for a couple of weeks. What can I do? 

[Tbowers]

SN SOJ7329GDUFW

[Tbowers]

I sent you the number from the device itself, but my account on Roku site has a different number.  On your website my SN is  X02500FGDUFW

i am deeply confused and frustrated w Roku

[ds71]

I have no sound.  The serial number of my streaming player is 12A199124010.  Please tell me how to fix this.

[lohphat]

I'm losing patience with Roku posting NO PROGRESS on solving the problem. This is now a MONTHS OLD OPEN ISSUE.

I don't appreciate being ghosted.

I suspect that Roku has either a bad remote PCB design that's not fixable OR there's a manufacturing issue which shipped a LARGE bad batch of remotes -- and Roku can't acknowledge the issue.

Ghosting your customers is the perfect way to destroy the reputation of the brand.

Either get affected customers new remotes OR refund the cost of the now unreliable Roku device.

Own up to the issue.

But the silence isn't helping.