Remotes

[Catreno3]

I 'upgraded' my Roku remote by purchasing a voice remote in December 2023.  Now in May 2024, the right arrow button does not work as it is VERY hard to press to make it move.  Very frustrating to say the least.  I purchased from Target online but the return window is closed.  What is the warranty on this remote?  Can I get a replacement? 

[GalvTexGuy]

Same issue. Fast forward button is ridiculously hard to press. So much so, my thumb gets sore.

[RokuCarly]

A warm welcome here in the Roku Community, @Catreno3!

Thank you for reporting the issues you've encountered with your Roku Voice Remote. I'd be happy to coordinate this with our Support team for additional reinforcement. 

I will contact you via Private Message to gather the necessary details. Please keep an eye on your inbox for further updates. 

In the meantime, you may install the Roku Mobile App as an alternative to your physical remote. This works well with all of Roku's streaming devices and has a Headphones Mode (private listening) feature. 

Best regards,
Carly

[RokuCarly]

We're grateful to have you here in the Roku Community, @GalvTexGuy!

I'd be more than happy to check and validate this Roku player's remote that you are having issues with and help you find the best resolution possible. 

Please provide me with the serial number of the Roku device to which this remote is currently connected. Also, does this remote come with your Roku device? 

I'll be looking forward to your response.

Best regards,
Carly

[MikeHunt]

I'm still waiting for the Roku team to get back to me. They ask me for information in an email, I replied and they never replied back. The remotes right button does not work but obviously they aren't going to make good on resolving this issue because it's been months now. I am very disappointed in them. I have been a costumer since 2017 but I may not be anymore after this issue. I cannot not use the remote and that is the only way to work the TV. They should be ashamed of themselves. They expect us to buy another one which is not good for their costumers. I'm sure I am not the only one who feels these way. If you do not get back to me I will be forced to get rid on ruko altogether. 

[RokuCarly]

Hi, @MikeHunt!

Thanks for letting us know about this. I'd be happy to check your email and proceed to the next steps.

I will be coordinating this with our Support team for additional reinforcement. In this case, I will reach out to you via Private Message to gather further details.

Thanks,
Carly

[whitbecs]

Same issue here, volume buttons are very hard to get a response.  Resorting to using the TV remote just for volume.

[RokuCarly]

We appreciate your first post to the Roku Community, @whitbecs.

Thank you for letting us know. We'd like to review your concern about the volume buttons of your remote to assess your concern better and provide an accurate resolution. 

Kindly let us know the following:

• What specific Roku device have you paired this remote with? 
• Is this the remote that came with your device? If not, what specific remote is this? 
• Did this happen even the first time you used this remote?

We'll be looking forward to your response. 

Best regards,
Carly

[manfamm]

I have two Roku voice activated remotes for streaming sticks -- both have begun to fail -- on one the fast forward key has stopped working; on the other the back button, lleft and up buttons and back button don't funciton.  I've rebooted the devices, re-paired them, put in mulptiple new batteries but they still don't work.  I've never had a remote fail this way so early in its life but given the other posts, this sounds like a manufacturing defect.

[RokuCarly]

We appreciate your first post here in the Roku Community, @manfamm!

Rest assured that we would be more than happy to help you find the best resolution for the issues you've encountered with certain buttons on your Roku remote.

Kindly provide us with additional details such as:

• Is this the remote that came with your Roku Streaming Stick 4k? Kindly provide us with the serial number of the affected Roku devices. 
• Did this happen even the first time you paired this to your Roku device? If not, when did this happen?
• When and where did you purchase these devices? 

In the meantime, kindly follow these troubleshooting steps precisely:

If your voice remote uses standard AA or AAA alkaline batteries, use the following steps to reboot your remote by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

For reference, here's our support article dedicated to this: How to fix your Roku voice remote that is not working

We'll be looking forward to your response.

Best regards,
Carly