Thank you @RokuCarly, I received the new remote and all buttons work perfectly! I appreciate Roku backing their product like this.
-Steve
I’m having the same issue. I have to push really hard and wiggle the buttons for anything to happen. This has been an issue since I first got my Roku
Welcome, and thank you for posting here in the Roku Community, @Kiro1!
We appreciate you reaching out for support and letting us know you've experienced the same issue of having trouble pressing certain buttons on your physical remote. Rest assured that we will help you find the best resolution possible.
Before proceeding, we'd like to know more about the specifics, and would be great if you could provide us with additional information such as follows:
With more information, we'll be able to assess your concerns better and provide the most accurate resolution.
We'll be looking forward to your response.
Best regards,
Carly
Thanks for reaching out so quickly. My device is the Roku streaming stick. It was purchased around Christmas 2023. I’m not exactly sure where it was purchased from since it was a gift. It was most likely from Amazon but I can’t be 100% positive. It’s only the volume up/down and mute button - the other buttons work fine
Thanks for the added infromation, @Kiro1.
In this case, I'd be happy to suggest some troubleshooting steps and see if they make any difference.
Reboot your voice remote
If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.
Reboot your streaming device
Re-pair your voice remote to your streaming device
For further details and steps regarding this, you may check this support article: How to fix your Roku voice remote that is not working
Please keep us posted on how it goes!
Best regards,
Carly
Unfortunately this was not able to solve my issue.
Thanks for keeping us updated, @Kiro1!
In this case, I will coordinate this with our Support team for additional reinforcement. With this being said, I will contact you via PM to gather the necessary details.
In the meantime, we appreciate your cooperation and the efforts you've made in trying to troubleshoot your remote.
Best regards,
Carly
I’m also having the issue with the remote. The arrow keys that control volume down has to be pressed hard and harder every-time. There’s an issue with this remote, too many users with the same issue with the arrow button. I wonder if the post is marked as solved because it was replaced by Roku.