Remotes

[whitbecs]

Thank you @RokuCarly, I received the new remote and all buttons work perfectly!  I appreciate Roku backing their product like this.

-Steve

[Kiro1]

I’m having the same issue. I have to push really hard and wiggle the buttons for anything to happen. This has been an issue since I first got my Roku 

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @Kiro1!

We appreciate you reaching out for support and letting us know you've experienced the same issue of having trouble pressing certain buttons on your physical remote. Rest assured that we will help you find the best resolution possible.

Before proceeding, we'd like to know more about the specifics, and would be great if you could provide us with additional information such as follows:

• What specific Roku device is this remote currently paired to?
• Is this the remote that came with it? If not, what is the model of this remote?
• When and where did you purchase this?
• What specific buttons are hard to press?

With more information, we'll be able to assess your concerns better and provide the most accurate resolution. 

We'll be looking forward to your response.

Best regards,
Carly

[Kiro1]

Thanks for reaching out so quickly. My device is the Roku streaming stick. It was purchased around Christmas 2023. I’m not exactly sure where it was purchased from since it was a gift. It was most likely from Amazon but I can’t be 100% positive. It’s only the volume up/down and mute button - the other buttons work fine

[RokuCarly]

Thanks for the added infromation, @Kiro1.

In this case, I'd be happy to suggest some troubleshooting steps and see if they make any difference. 

Reboot your voice remote

If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

Reboot your streaming device

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV
5. Once you see the Home screen, try to use your remote to control your device

Re-pair your voice remote to your streaming device 

• If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash.

For further details and steps regarding this, you may check this support article: How to fix your Roku voice remote that is not working

Please keep us posted on how it goes!

Best regards,
Carly

[Kiro1]

Unfortunately this was not able to solve my issue. 

[RokuCarly]

Thanks for keeping us updated, @Kiro1!

In this case, I will coordinate this with our Support team for additional reinforcement. With this being said, I will contact you via PM to gather the necessary details.

In the meantime, we appreciate your cooperation and the efforts you've made in trying to troubleshoot your remote.

Best regards,
Carly