Remotes

[MaleusDavo88]

Funny how you went to help @mquin3 before than me 😌 he is replying to my comment with the reported issue with the volume button. Helps us!

[RokuJharra-Q]

Hi, @MaleusDavo88. Thank you for posting in the Roku Community!

I apologize for the delayed response. Have you tried setting up your remote to control your TV? For detailed instructions, please refer to the guide on How to set up your Roku voice remote to control your TV.

Additionally, could you please provide the following information?
- What model of Roku remote do you have?
- What is the serial number of the Roku device it's paired with?
- Is this the remote that came with the device, or was it purchased separately?
- When did the issue occur?

Thank you for your cooperation!

Best regards,
Jharra

[MaleusDavo88]

Yes, the controller is currently setup for TV control already. I wish I could share a video of my situation, I have one but can’t upload here. I’m providing requested the information about my remote. I can get the volume up, but not down (unless I press so hard it hurts!). 

• Additionally, could you please provide the following information?
  - What model of Roku remote do you have? RC918
  - What is the serial number of the Roku device it's paired with? YF00CA921649
  - Is this the remote that came with the device, or was it purchased separately? Yes
  - When did the issue occur? It was not like this when I got it, degraded over time (2-3months) until is no longer getting the volume down. 

[RokuJharra-Q]

Thank you for keeping us informed, @MaleusDavo88!

We appreciate your time and the additional information you've provided. We would like to assist you further, so please check your email as we have sent you a private message.

We look forward to your response.

Thanks,
Jharra