Remotes

[MaleusDavo88]

Funny how you went to help @mquin3 before than me 😌 he is replying to my comment with the reported issue with the volume button. Helps us!

[RokuJharra-Q]

Hi, @MaleusDavo88. Thank you for posting in the Roku Community!

I apologize for the delayed response. Have you tried setting up your remote to control your TV? For detailed instructions, please refer to the guide on How to set up your Roku voice remote to control your TV.

Additionally, could you please provide the following information?
- What model of Roku remote do you have?
- What is the serial number of the Roku device it's paired with?
- Is this the remote that came with the device, or was it purchased separately?
- When did the issue occur?

Thank you for your cooperation!

Best regards,
Jharra

[MaleusDavo88]

Yes, the controller is currently setup for TV control already. I wish I could share a video of my situation, I have one but can’t upload here. I’m providing requested the information about my remote. I can get the volume up, but not down (unless I press so hard it hurts!). 

• Additionally, could you please provide the following information?
  - What model of Roku remote do you have? RC918
  - What is the serial number of the Roku device it's paired with? YF00CA921649
  - Is this the remote that came with the device, or was it purchased separately? Yes
  - When did the issue occur? It was not like this when I got it, degraded over time (2-3months) until is no longer getting the volume down. 

[RokuJharra-Q]

Thank you for keeping us informed, @MaleusDavo88!

We appreciate your time and the additional information you've provided. We would like to assist you further, so please check your email as we have sent you a private message.

We look forward to your response.

Thanks,
Jharra

[Mtpackard]

Im too am having an issue with a faulty remote. The right directional is extremely hard to press and keeps getting worse. Looks like this is a very common issue. Has anyone found a solution?

This is a voice remote for a Roku Express 4k bought June 2023 on Amazon  

Roku Express 4K+ | Streaming Player HD/4K/HDR with Roku Voice Remote

[RokuJharra-Q]

Thank you for reaching out to the Roku Community, @Mtpackard!

We appreciate you bringing your concern about the difficulty with one of your Roku remote buttons to our attention, and we are more than happy to assist you.

To ensure we provide you with the most effective support, could you kindly share a few details with us?

1. What model of Roku remote are you using?
2. Could you provide the serial number of the Roku device it is paired with?
3. Is this remote the one that originally came with your device, or was it purchased separately?
4. When did you first notice this issue?
5. Which specific button are you having difficulty pressing?

Thank you very much for your cooperation, and we look forward to helping you resolve this matter!

Best regards,
Jharra

[Mtpackard]

Hi Jharra, 

1. It is the remote that came with the Roku express 4K

Remote model: RC-GZ1 and serial: 3226001305.

Roku device model: 3941X2 serial: S0HAK2A816UH

2. It started happening about a month after we bought it about a year ago. It started with the right directional button not responding and we figured out pretty quick it was just hard to push. As time went on it has gotten more and more difficult to push. To the point now the down arrow is also becoming hard to push and the original right button is now un responsive no matter how hard we try to push it. All other buttons work perfectly. 

thank you for your help

[rozen]

In  answer to your request:

1. Model of Roku remote: RC-GZI

2. Serial number of the Roku device it is paired with: TCL Roku TV: YS006V183350

3. It was purchased from Amazon on August 27, 2023.

4. I first noticed about April 2024

5. The failing button is ">".

[Mtpackard]

@RokuJharra-Q  Please see my previous reply and let me know if you need any additional information.