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Chief2K15
Newbie

Stuck on setup screen and remote not working

So my Roku tv was messing up and I factory reset the tv not thinking about it and the remote I have only 3 buttons work on it and none of them r the buttons I need so now I’m stuck on the setup screen and can’t connect my phone to the tv due to not being able to get the WiFi to connect. I’m stuck not being able to use the tv and I’ve tried using other remotes to get the tv to work but they can’t be synced to the tv without going to the settings and I can’t do that cause the remote doesn’t work. If anyone has ran into this issue or something similar plz help.

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renojim
Community Streaming Expert

Re: Stuck on setup screen and remote not working

If you factory reset the TV and assuming you have a voice remote, you should be able to get the remote to pair with the TV, but you have to put the remote into pairing mode.

How to fix your Roku voice or simple remote that is not working | Official Roku Support

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