Remotes

[wcastle]

Roku Voice Remote Pro 2nd Gen Won't stay connected to TV

Using and suddenly TV stop responding to remote.

Then a popup in upper in top right corner says "Remote connected"

Everything works until the next time.

Have restarted TV many times.

Have re-linked remote several times.

It's like the remote is going to sleep to save power then wakes up.

But it's while being used.

Thanks!

[RokuArjiemar · Accepted solution]

Hello! @wcastle,

Thank you for your post in the Roku Community!

We appreciate you contacting us about your Roku Voice Remote Pro 2nd Edtion. We're pleased to assist.

Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.

1. Reboot your voice remote
2. Reboot your streaming device
3. Recharge the batteries in your voice remote
4. Re-pair your voice remote to your streaming device

Follow these steps to reboot your remote:

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home buttons for 20 seconds.

When the status light stops flashing, your rechargeable voice remote has successfully rebooted.

You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

For more detailed information, please check here: How to fix your Roku voice remote if it is not working

Thanks,
Arjiemar

[wcastle]

WHY!?
Is this marked as solved.
I didn't and this is my post.
I've already tried most of this so called solution.
I'm willing to try the rest.
But NO ONE should believe that I accepted this as a solution

[RokuCarly]

Thank you for keeping us posted, @wcastle.

We appreciate you trying to troubleshoot your physical Roku Voice Remote Pro (2nd edition). No worries! We're here to help you find the best resolution so you can utilize your remote again.

Kindly provide us with additional information so we can assess your concern effectively. 

• What specific Roku model have you paired this remote with? Perhaps you can provide us with its serial number.
• Did this happen even the first time you paired your Roku Voice Remote Pro (2nd edition) to your TV? 
• When and where did you purchase this remote?

We'll be looking forward to your update.

Best regards,
Carly

[wcastle]

[wcastle]

[Tivoburkee]

@wcastle 

You paid $3.82 from third party seller on amazon for just released $30 remote? Sounds like you bought a faulty remote from third party, not amazon nor Roku. You get what you pay for.  

If the original buyer of the remote purchased it from Roku and it was faulty, they would gotten a replacement and not have to return it bad remote. Instead of chucking the bad remote they sold it on amazon to you. 😞

[wcastle]

Not that’s any of your business but that total was after an account credit.
It was sold new by Amazon for $29.99.

I don’t mind asking questions but your jumping to conclusions was just stupid and insulting.

[RokuCarly]

Thank you for the additional information, @wcastle.

Let's try to re-pair it to your TV effectively by pressing and holding the Back and Home buttons simultaneously for about 5 seconds or until you see the status light begin to flash. You may also try the following steps below:

1. Press Home on your working remote or from the Roku mobile app
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Add devices
5. Select Remote
6. Select Continue
7. Follow the on-screen instructions to pair your voice remote

Here's the support article for reference: How to set up and pair your Roku voice remote

Furthermore, kindly provide us with a photo of your remote front and back for verification purposes.

We'll be looking forward to your update.

Best regards,
Carly

[wcastle]

No problem I already have tested on more than 1 TV.

Re-pairing takes but seconds.

Testing can take a few days because it doesn’t happen on demand