Remotes

[RokuCarly]

@wcastle 

Thanks for attempting to try it on a different TV. In this case, we'd like to verify the remote, and if you could please provide us with a photo of the front and back of your remote, that would help us.

We'll be looking forward to the photo.

Thanks,
Carly

[wcastle]

BackFrontRemote Info

[RokuCarly]

Hi, @wcastle.

Thank you for sharing the photo. I am more than willing to collaborate with the team to arrange additional support in this situation. I will contact you via Private Message here in the Community to gather further personal information.

In the meantime, you may install the Roku mobile app as an alternative to your physical remote so you can continue navigating to your Home screen without interruptions. This app is a free application for iOS® and Android™ devices that turns your mobile device into a control center for your Roku streaming player or Roku TV™ system. The Remote feature of the mobile app allows you to use your phone or tablet as a Roku remote.

For additional details, you may visit this support article: How to use the Roku mobile app to control your Roku streaming device without a remote

Your cooperation is highly appreciated as we work on this.

Best regards,
Carly