Remotes

[jcdiscgolf]

Any luck mine just started having the same problem

[RokuNimfa-C · Accepted solution]

Greeting @jcdiscgolf, 

Thanks for reaching out here in Roku Community. 

We'd like to know more about the issue you are running into. Can you please specify the issue you are experiencing? What troubleshooting steps have you already taken to try to resolve the issue?

Have you tried all the possible troubleshooting steps found on our support page: How to fix your Roku voice or simple remote that is not working

Keep us posted on how it goes. 


Regards,
Nimfa

[jcdiscgolf]

Yes. I have a Roku simple remote (no voice or search option). I have tried all the troubleshooting options and the volume only increases. It will not decrease. Should I return my simple remote back to the store?

Thank you 

[RokuNimfa-C]

@jcdiscgolf, 

Thanks for getting in contact. 

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Keep us posted. 


Regards,
Nimfa

[jcdiscgolf]

X004009A9SDD is my serial number. I have tried everything and the volume still only goes up. Also, the people's voice does not match the words/ lips. ... It is about 2 seconds off. Should I just bring the Roku back to the store?

[RokuKarla]

Thanks for the post @jcdiscgolf

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

 

Regards,
Karla