Remotes

[Handymat46]

I got the Roku Remote Voice Pro for my wife. I charged it for almost two days and the green light on the back was still Blinking. I still tried to pair it to our Roku TV. It worked on some things but the voice control would work one time and the next time it would not and after one day the charge was gone, we like it a lot if it works right if we can just exchange it for us that would be great if not, we would like our money back. Thank you

[RokuKariza-D · Accepted solution]

Hi @Handymat46

We're sorry to hear about the issue you're experiencing.

Have you tried the troubleshooting steps in this link: How to fix your Roku voice or simple remote that is not working? If yes and the issue persists, please reply here with the serial number of the Roku device associated with the affected remote. This can be found in the Settings menu by navigating to Settings > System > About or at the back of the device itself.

We'll be able to further assist you from there.

All the best,
Kariza

[wahoo19932]

I’m having the same problem with remote voice pro not staying charged. How can this be fixed

[Zee-Kay]

I am also having the same issue and it wont charge at all!!!

[RokuKariza-D]

Hello @wahoo19932 @Zee-Kay

Thanks for reaching out!

Please try the suggestion I posted above then let us know if there's any difference after.

All the best,
Kariza