@tladams
A little more information would be helpful.
What are the Roku model numbers of the Roku devices? Settings > System > About
What kind of remote is it? Did you buy it separately? What is the name or model number of the Remote?
Or did the remote come with a Roku device? If so, what is the model number of the Roku device?
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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