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stattad
Channel Surfer

Can't fast forward with Roku express

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I am watching a football game on CBS.  I pause for 10 minutes when I have to do something else.  I come back to the game, and I now can't FF or rewind.  I can play and pause, but that's all.  If I change channels, I lose the part of the game I missed.  Also, at this point I can't record the show and try a playback!

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Can't fast forward with Roku express

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Welcome to the Roku Community, @stattad!

We appreciate your concerns and are here to assist you. Below are some troubleshooting steps that may help you resolve the issue you're experiencing.

System restart your Roku device:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

Please try doing this and see if it helps with what you're experiencing.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator

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5 REPLIES 5
RokuJharra-Q
Community Moderator
Community Moderator

Re: Can't fast forward with Roku express

Jump to solution

Welcome to the Roku Community, @stattad!

We appreciate your concerns and are here to assist you. Below are some troubleshooting steps that may help you resolve the issue you're experiencing.

System restart your Roku device:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

Please try doing this and see if it helps with what you're experiencing.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator
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stattad
Channel Surfer

Re: Can't fast forward with Roku express

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I accidentally changed channels, and then it was working again, but I lost part of the football game, so that wasn't good!

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Can't fast forward with Roku express

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Thank you so much for your reply, @stattad.

I truly appreciate you sharing your concerns and updates regarding your concern to us. Please don't hesitate to reach out if there’s anything else on your mind. We’re here for you and ready to help however we can.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator
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stattad
Channel Surfer

Re: Can't fast forward with Roku express

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My latest concern is that when fast forwarding through a sporting event, the thumbnail appears, then disappears, then appears again and so on.  I want to watch the score change as I go!

Also, when I pause a program and hit cursor down, sometimes I can fast forward, and sometimes nothing at all shows up.

Another thing is that the guide is sometimes blank for minutes at a time.

 

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RokuTakashi
Community Moderator
Community Moderator

Re: Can't fast forward with Roku express

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Hi, @stattad 

Thanks for keeping us posted.

We appreciate your feedback regarding the fast-forwarding feature, and our team has taken note of it. 

In addition, we want to inform you that the fast-forward feature functions differently with each app. For example, fast-forwarding with the CBS app while watching a live event or a replace may be have different functions with other apps.

If you are experiencing further issues with their app, it is advisable to reach out to them and inquire further about the issue you've experienced since most apps on Roku are developed, designed, and maintained by the channel provider.

We hope you find this informative, and let us know if you have further concerns or inquiries.

Thanks,
Kash

 

Takashi O.
Roku Community Moderator
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