Remotes

[Melvin_tm]

Hi,

i tried this but no luck.

[RokuCarly]

Thank you for keeping us posted, @Melvin_tm.

Are there any blinking lights if you press any buttons on your remote? 

In addition, we suggest pressing and holding the Back and Home buttons simultaneously for about 30 seconds to reset your remote. After doing so, try to re-pair it again to see if it will make any difference. 

Let us know if this helps!

Best regards,
Carly

[Melvin_tm]

Yes i tried that as well. Both with my remote and mobile app. Still not working

[RokuTakashi]

Thanks for keeping us posted, @Melvin_tm 

Our Support team has already reached out to you via email. Kindly please check your inbox for further information regarding this.

If you have further concerns or inquiries, let us know.

All the best,
Kash

[Kmrbethell]

Hi I am having the same problem with my 4k express and my stick but I already replaced my remotes and I have reset and paired them several times. Not sure what else to do?

[RokuTakashi]

Hi, @Kmrbethell 

Thanks for posting, and welcome to the Roku Community.

We're sorry to hear about the issue you've encountered, and we'd be more than glad to assist. Kindly check your inbox by navigating to the upper right corner with the "Mail" icon of your web browser interface since we'll be assisting you further.

We hope to hear a response from you.

All the best,
Kash

[Fraidy]

We have three devices in our house and two NEVER work.  One does.  The remotes don't work with the devices so we can't use them.  Very frustrated and quite disgusted. 

[rchrdsnwndll]

My remote is not working. I just set up roku 11 18 23. Not sure on how to get a new remote and how long that one will work. 

[RokuCarly]

Warmest welcome here in the Roku Community, @rchrdsnwndll!

It is highly appreciated that you have posted your concern here regarding your Roku remote. No worries! We're here to further assist you with this.

Before we proceed, may we first know how it's not working? Have you tried pairing it to no avail? Or have you successfully paired and utilized it before then it stopped working? 

In the meantime, you can try to put in a new pair of batteries to see if this will make any difference or visit our Support link to help you Fix your remote. 

We'll be anticipating your response as we are more than eager to find you the best resolution for this. 

Best regards,
Carly

[SiSiResoKlein]

Hello, my remote also randomly stopped working. I don’t think there’s an option to reset/restart our Roku system, but we did try different batteries as well and those didn’t seem to help either.