Remotes

[Manyroqfamily]

Mine just started this on the 4th without any cause.  Roku needs to explain.  I have 5 Roku tvs or Roku devices.

[12gauges5w]

All the sudden, contemporaneously, 2 of the 3 roku's (or roku remotes) are skipping past apps, and, when I'm in an app, it skips channels, or categories. As well, I press the volume once, and it just keeps going up (or down). The curious thing is that my roku without a volume control button seems unaffected. Nothing has been changed, tinkered with or adjusted. It's maddening!!!

[Brig22]

Have tried all suggestions, still skipping.. remote works fine with Netflix just Roku channel skips over series… looks like you have a defective product?! Mine is 6 months old… express 4K voice remote.. guess I have to buy another brand? 
no resolve found in community forum. Customer service not available for this product??? Very disappointed! 

[Jasonrusso77]

Home button 5x up arrow 1x, rewind 2x, fast forward 2x.

This performs a reset that's different from the "system restart."  It worked for me on 4 units that had this issue. 

[barry53]

i am having the same problem on two different TV's and Rokus.  It occurs on Xfinity Streaming and PBS channels.

[barry53]

I have been having the same issue for a couple weeks on two different tvs and Rokus and on two different channels (Xfinity Stream and PBS)

[Streamer308]

Same thing with my 6 month old 4k+ Recently got  Amazon Firestick & it is great. Prime day is starting next week. Mine has voice activation & dedicated Prime video button. Roku customer support is a joke.

[Mattyd29]

I am also having the issue, so far only with Hulu, not with YouTube, Prime, or other streaming outlets. The issue just started about a week ago.

[Prez1]

Unplugged device along with hdmi cable. Restarted system and problem was gone. Also I cleaned the face of the unit as it was dusty. Maybe interfering with the signal from remote?

[RokuTakashi]

Hi Community users!

Thanks for bringing this to our attention. We'll work on it and investigate the issue further to resolve this. Kindly provide the following information below.

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing.
• Video recording when the issue happens.

We would appreciate your response regarding this matter.

All the best,
Kash