Remotes

[Spenard]

My remote just made a super loud POP sound, then started getting very hot… I took off the back cover and it’s all wet… I took out the batteries, why is this happening? Is it safe to put new batteries in? Is this a known issue? Thanks to everyone for any help you can offer.

[RokuJanadeeK]

Hi @Spenard,

Thanks for bringing this to our attention.

Could you provide us the device ID of the Roku device that this remote pairs with?

Please keep us posted.

Thanks,
Janadee

[Spenard]

The device ID is:

E08153183794

It is a Roku TV from Onn, the Roku is part of the tv. Thank you so much.

[RokuJohnB]

Hi @Spenard,

Thank you for keeping us posted!
Thanks for keeping us posted here in the Roku Community!
For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
6. Enter the subject for the message in the Message Subject area.
7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this community link: Help: Roku Community
We'll be anticipating it!

Thanks,

John

[Chicken]

My remote has been doing this also, no smells or visible fluid is leaking from the batteries but this sounded like a battery exploded.

It doesn't appear there's any solution or explanations posted, which I've found typically this technical forum isn't very helpful, just asks for your model and information and never any resolution.

[RokuTakashi]

Hi, @Chicken

Thanks for posting here in the Roku Community.

We apologize for this kind of experience you've encountered with the Roku remote, and we're here to assist you. Kindly be advised that we have sent you a private message here in the Roku Community for us to help further.

Please check your inbox since we've reached you from there.

We hope for your response.

Best wishes,
Kash