Remotes

[RobBob2024]

remote suddenly not working and any time batteries in … it makes a high pitched squeal. The remote is completely unresponsive, no flashing light on back with cover removed, holding down pairing button does nothing.

model: RC-AL2

sku: 3226000511

[RokuCarly]

Welcome to the Roku Community, @RobBob20241

We appreciate you reaching out for support and for letting us know about the issue you've encountered with your physical Roku remote.

Rest assured that I have already coordinated this with our Support team for additional reinforcement and I have also contacted you privately to gather the necessary details. 

Your continuous patience and understanding as we work on this are highly appreciated.

Best regards,
Carly