Remotes

[RobBob2024]

remote suddenly not working and any time batteries in … it makes a high pitched squeal. The remote is completely unresponsive, no flashing light on back with cover removed, holding down pairing button does nothing.

model: RC-AL2

sku: 3226000511

[RokuCarly]

Welcome to the Roku Community, @RobBob20241

We appreciate you reaching out for support and for letting us know about the issue you've encountered with your physical Roku remote.

Rest assured that I have already coordinated this with our Support team for additional reinforcement and I have also contacted you privately to gather the necessary details. 

Your continuous patience and understanding as we work on this are highly appreciated.

Best regards,
Carly

[RobBob2024]

i'm not getting any reply to my messages anymore...not sure why?

[jontalk]

@RobBob2024Since you're new to Roku devices, are you aware of the remote finder feature? If not, when a user loses track of where they placed it, when a button on the device is pushed, the remote will squeal so the user can find it. While I'm unfamiliar with the RC-AL2, I have to think it has remote finder. Maybe the button on the device is stuck. Not sure if that helps but wanted to reply. Best of success

[RobBob2024]

I'm not new to Roku devices... but i appreciate thinking outside the box. Also the remote is completely unresponsive... i don't think this explains things.

Please find below the previous message i received from customer support... but she is no longer responding to messages and never did send replacement remotes. Are you able to pick up where Carly left off...? Thanks!

 RokuCarly to RobBob2024

‎08-07-2024 06:50 AM

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Re: Remote making high pitched noise and is un-responsive

Hi Robert!

Greetings from the Roku Community.

I saw your post about the issues you've had with your Roku remote, and I'd be happy to offer a replacement. Since your remote might also be an older model, we will replace it with the newest version of the Roku Voice Remote. With this being said, kindly provide me with the following info:

• Phone number:
• Precise shipping address:

I'll be looking forward to your response.

Best regards,
Carly

RobBob2024

a week ago

I think i replied to the email notification on your message and didn't log back in here to respond correctly. Since i originally posted, the remote on my other Roku device is not working now... very frustrating. Can you send replacements for both??? Thanks!

[RokuJharra-Q · Accepted solution]

Hi @RobBob2024, thanks for reaching out and sharing the details.

Sorry for the delay in getting back to you. Just wanted to let you know that we've already reported this to the team, and we'll keep you updated.

Thanks for your understanding and cooperation!

Best regards,
Jharra