- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Remote making high pitched noise and is un-responsive
remote suddenly not working and any time batteries in … it makes a high pitched squeal. The remote is completely unresponsive, no flashing light on back with cover removed, holding down pairing button does nothing.
model: RC-AL2
sku: 3226000511
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Remote making high pitched noise and is un-responsive
Welcome to the Roku Community, @RobBob20241
We appreciate you reaching out for support and for letting us know about the issue you've encountered with your physical Roku remote.
Rest assured that I have already coordinated this with our Support team for additional reinforcement and I have also contacted you privately to gather the necessary details.
Your continuous patience and understanding as we work on this are highly appreciated.
Best regards,
Carly
Roku Community Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Remote making high pitched noise and is un-responsive
i'm not getting any reply to my messages anymore...not sure why?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Remote making high pitched noise and is un-responsive
@RobBob2024Since you're new to Roku devices, are you aware of the remote finder feature? If not, when a user loses track of where they placed it, when a button on the device is pushed, the remote will squeal so the user can find it. While I'm unfamiliar with the RC-AL2, I have to think it has remote finder. Maybe the button on the device is stuck. Not sure if that helps but wanted to reply. Best of success
Mill Valley, CA
Jonathan
Roku Ultra 4800R; LG OLED55B7A, ONKYO TX-NR636, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds. Motorola MB8600 modem. Asus RT-AX68U WiFi 6 router. Western Digital Power Line network adapters
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Remote making high pitched noise and is un-responsive
I'm not new to Roku devices... but i appreciate thinking outside the box. Also the remote is completely unresponsive... i don't think this explains things.
Please find below the previous message i received from customer support... but she is no longer responding to messages and never did send replacement remotes. Are you able to pick up where Carly left off...? Thanks!
Hi Robert!
Greetings from the Roku Community.
I saw your post about the issues you've had with your Roku remote, and I'd be happy to offer a replacement. Since your remote might also be an older model, we will replace it with the newest version of the Roku Voice Remote. With this being said, kindly provide me with the following info:
- Phone number:
- Precise shipping address:
I'll be looking forward to your response.
Best regards,
Carly
I think i replied to the email notification on your message and didn't log back in here to respond correctly. Since i originally posted, the remote on my other Roku device is not working now... very frustrating. Can you send replacements for both??? Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Remote making high pitched noise and is un-responsive
Hi @RobBob2024, thanks for reaching out and sharing the details.
Sorry for the delay in getting back to you. Just wanted to let you know that we've already reported this to the team, and we'll keep you updated.
Thanks for your understanding and cooperation!
Best regards,
Jharra
Roku Community Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Remote making high pitched noise and is un-responsive
Mine just started doing this, as well. I've seen other postings going back a few years with people complaining about the same thing. Remote stops working, then makes a a high-pitched noise when the second battery is inserted. Mine is model RC-AL2. Is there no solution to this? I don't see fixes in any of the chains I've looked at. Please advise!
Thanks - Dawn
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Remote making high pitched noise and is un-responsive
If your remote is making a high-pitched noise and is unresponsive:
- Remove the batteries and wait a few minutes.
- Check for damage or corrosion in the battery compartment.
- Try new batteries.
- Reset the remote if it has a reset button.
- If the issue persists, contact support as the remote might need replacement.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Remote making high pitched noise and is un-responsive
This didn't work, unfortunately. Thanks for the help. Guess I'll contact support ...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Remote making high pitched noise and is un-responsive
Well, actually, after re-inserting the batteries, rebooting the roku stick & repairing it with the remote, it seems to be working now. I think I just did this a couple nights ago, though, so I'll see if it continues to work. Thanks again.