Remotes

[RokuCarly]

Greetings Community users!

Our sincerest apologies for any trouble and inconvenience this may have caused you. It is also highly appreciated the troubleshooting steps you've performed to resolve the remote issues you're currently experiencing to no avail.

In this case, kindly let us know what specific Roku remote you are having this issue with so we can provide you with an accurate resolution. For guidance, kindly refer to our Support article to help you Identify your remote.

After we determine which specific Roku remote you have, we will proceed to the next step. 

We'll be anticipating your response as we are more than eager to help you find the best resolution possible.

Best regards,
Carly

[OS2K]

Hi Carly!

My remote is the Roku Voice Remote. Model RC833, Firmware version rtn.4246

Thank you

[jakokln]

My remote is the RC-GZ1. The right arrow and OK buttons are very hard to push

[bandon_dunes]

My remote is model RC-GZ1

[Akirratiff]

Yeah I did this, while knowing it is definitely a hardware issue. I’m going to return the device, it’s a ridiculous issue to have for such a simple piece of equipment.

[RokuCarly]

Thank you for letting us know, @jakokln @bandon_dunes @OS2K.

Kindly keep an eye out on your inbox as I will be sending you a Private Message to gather further personal information. 

Once again, we sincerely apologize for any inconvenience this may have caused you and appreciate you bearing with us in the meantime. 

Best regards,
Carly

[Kts1]

I have the same issue with my “OK” button . You have to push it multiple time and VERY hard before it will work. It is so frustrating! I want to get a new remote but not if I run into the same problem again.

[TerriLee]

I received no help from Roku on the defective remote that came with the unit. I bought another one from Amazon and it's worked for months so far. Good luck 

[Akirratiff]

Based on the amount of people having this issue and the lack of resolution I just returned mine. Defective hardware is super annoying to me. I do have the cheaper standard Roku that I never had issues with so I’ve relocated that to the family room until I find something with voice… but it won’t be Roku.

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @Kts1!

We sincerely apologize for any inconvenience this may have caused you and we'd be more than happy to be of assistance with the remote issues you've been currently experiencing.

Kindly check your inbox as we will send you a Private Message to gather further personal information regarding this matter.

Best regards,
Carly