Remotes

[quapman]

Roku 4230X1 box doesn't respond to remote. Unplug/wait/plug in power, it works fine until about ten minutes later when it craps again. Will run a whole show or movie without interruption, but then fails to respond in order to end the program.

[RokuJanadeeK]

Hi @quapman,

Thanks for sharing this experience with the remote here at the Roku Community. We'll do our best to help.

Kindly try to perform all the provided troubleshooting here in the support article on how to fix your Roku voice or simple remote that is not working. If none work, please let us know. Also, may we know how long this remote is already?

Please keep us posted.

Regards,
Janadee

[quapman]

I've been through the whole process and there was no change. How long is the remote? About 6 inches.

[RokuTakashi]

Hi @quapman,

Thanks for keeping us posted.

We're sorry to hear about this experience you had with the Roku remote. Is your remote still the original one that came with the device? 

In addition, we recommend performing a system restart to resolve this issue. To do this, navigate to Settings > System > Power (skip if no sub-menu) > System Restart.

Please keep us posted.

All the best,
Kash

[quapman]

It's the original remote... about 5 or 6 years old.

I tried the system restart. No improvement.

[RokuERey]

Hi @quapman,

Thanks for the update!

We'll forward this to the appropriate Roku team for further assistance, and we have sent you a PM for more information.

Thanks,

Rey

[quapman]

I bought a new remote on ebay for $8 and it seems to have solved the problem.

[quapman]

Your website people need to work on that messaging page. It's just about unreadable. I managed to reply with my address for a new remote. No, you can't have my mobile number.

[RokuERey]

@quapman,

We have checked your PM, and thanks for the update! We're sorry to hear about this. In order for us to process this. We'll be needing that information.

Thanks,

Rey