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Remote burns hot when batteries are replaced

Hi I would like to know what is wrong with my remote as I've had it for a year and just recently when I changed the AAA batteries for it the batteries and the remote got really hot Roku Premiere (4620 series) 

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13 REPLIES 13
RokuMary-F
Community Moderator
Community Moderator

Re: Remote burns hot when batteries are replaced

Hi @Lexicook430,

Welcome to the Roku Community!

We understand that you are facing an issue with the Roku remote and we'd like to know more about how we can help.

If the back of your Roku remote gets warm or hot during normal use, the rechargeable battery may be damaged or the alkaline batteries may be corroded.

Please provide us with the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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DougGraham
Newbie

Re: Remote burns hot when batteries are replaced

My 3 or 4 year old Roku remote goes through AAA batteries about once a month.  Today I replaced both and the batteries and remote became almost too hot to touch.  Why?

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RokuTakashi
Community Moderator
Community Moderator

Re: Remote burns hot when batteries are replaced

Hi @DougGraham,

Welcome to the Roku Community!

We understand you are having problems with your remote. Please be advised that we have passed along your information and concern to the Support team who'll reach out and assist you further. We appreciate your patience and understanding in the meantime.

All the best,
Kash

Takashi O.
Roku Community Moderator
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Mobabyhomeslice
Reel Rookie

Re: Remote burns hot when batteries are replaced

I'm having this same issue! 

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RokuJohnB
Community Moderator
Community Moderator

Re: Remote burns hot when batteries are replaced

Hi @Mobabyhomeslice,

A warm welcome here in the Roku Community, and thanks for bringing up this issue with us!

Please be aware that we passed along your information to the Support team. They're the ones who will reach out to you.

If there's anything else that we can do to assist you, please keep us posted.

All the best,

John

John
Roku Community Moderator
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ClaireN
Reel Rookie

Re: Remote burns hot when batteries are replaced

Just had this same issue. What do you advise please?

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Mobabyhomeslice
Reel Rookie

Re: Remote burns hot when batteries are replaced

I contacted customer support and they sent me 3 replacement remotes at no charge! 

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Mobabyhomeslice
Reel Rookie

Re: Remote burns hot when batteries are replaced

Contact customer support at https://support.roku.com/category/4403789553943 explain the issue, and they will likely send you a replacement at no charge. 

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RokuTakashi
Community Moderator
Community Moderator

Re: Remote burns hot when batteries are replaced

Hi @ClaireN,

Greetings!

We sincerely apologize for this experience, and we would be more than glad to assist you with this. Could you please confirm with us what Roku remote are you having issues with?

Let us know.

All the best,
Kash

Takashi O.
Roku Community Moderator
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