Remotes

[randys]

I have rebooted the system and I have unpaired and repaired the remote, randomly the remote battery info will appear on the screen and at the same time the remote stops working.  

if I wait a while or remove a battery and put it back in it starts working again.   

I have the Roku app on my phone I’m going to try that also and by the way I cannot find the volume on the Roku app on my phone for the TV   

help

[RokuJohnB]

Hi @randys,

Thanks for posting in the Roku Community!

We understand you're having a problem with the Roku remote since the battery info keeps appearing and the Roku remote stops working. We will be glad to help. When did the issue start? Did you try a new set of batteries on your Roku remote?
You can also check out this support article on how to fix your Roku voice or simple remote that is not working.

With detailed information, we will be able to assist you further.

Thanks,
John

[randys]

Yes I put in new batteries.  

[RokuTakashi]

Hi @randys,

Thanks for getting back to us.

Would you kindly provide your Roku streaming device information, such as Device ID, Model Number, and Serial Number? All these can be found in Settings > System > About. In addition, what specific Roku remote are you having issues with?

We look forward to hearing back from you.

All the best,
Kash

[randys]

ID S02A213342RM

Serial X01000H342RM

MODEL. 4800X Ultra

Voice remote

[RokuTakashi]

Hi @randys,

Thanks for the response.

For us to further address this issue, would you mind sending us a private message since we will be asking for personal information from your end?

To private message here in the Community, kindly click the name icon of a user. After this, you will be redirected to their user page, and there you will see an option to "Send this user a private message".

All the best,
Kash

[Rocko9999]

I just posted this same issue. It's maddening. It's as if the remote is unpairing and pairing with each button push. Let me know if they offer a fix for you. 

My info:

4800X

Soft Ver 12.0.0 build 4184-C2

Remote RC691

Firnw vers. rtn,4228

[tylert8]

Hello,

I just replaced my batteries to my remote and I keep seeing a battery is low icon at the top right of my screen and the remote does not work conistently. Can someone please reach out and advise on a solution or to send me a new remote for the Roku 4k?

[Rocko9999]

Post your model, software version, remote model and remote firmware version. Hopefully the engineers at Roku can find a pattern and fix this. It's more than likely a pairing issue-not battery related. 

[tylert8]

Thanks @Rocko9999 - hoping I can get this fixed. Below is my info to diagnose. Can someone please help based on my issue and the below?

Model: Roku express 4K+

Model: RC608

SN: S07P5149CK8E

Firmware version: rtn.4228