Remotes

[Rocko9999]

I have only read about this with the Ultra models. What software and build version? 

[tylert8]

@Rocko9999 - where do I find that?

[Rocko9999]

Fire up your Roku and TV and do the following:
Press the Home button on the remote.
Find Settings in the menu that appears.
Find System info and select it.
Open the About option.

Looks like this https://community.roku.com/t5/image/serverpage/image-id/7009i57791FA537B9C9B9?v=v2

[randys]

More information is Roku ultra software version 12.0.0- build 4184-C2

Remote firmware version rtn.4228

model rc691

[Rocko9999]

Same remote as me. Hopefully they fix this issue. It's a major pain and makes the device near useless.

[tylert8]

@Rocko9999 @randys - so is there not a fix for this? Do I have to buy a new remote?

Here is the Roku device info, Can someone provide steps to fix?

Model: 3941X - Roku Express 4K+

Serial Number: X01600L9CK8E

Software version: 12.0.0 build 4184-CR

Device ID: S07P5149CK8E

[randys]

If any of you have the Roku app on your phone, next time your Roku remote stops working see if the Roku app will work.  

I do have it and this morning it happened and the Roku app didn’t work the first couple times I tapped it but it worked much faster than before when the remote wouldn’t work so I’m still confused.

[RokuERey]

Hi Community users,

Just wanted to appreciate for providing as the necessary information about this behavior going on.

We have forwarded this already to the appropriate Roku team for further investigation. We will make sure to update this discussion as soon as we obtain any new information regarding this matter.

Regards,

Rey

[randys]

Roku sent me a new remote, I appreciate that.

It is still doing the same thing and when the Roku remote stops working I grab my phone and get the Roku remote on my iPhone and it also does not work so it’s not a remote problem it is a device problem.  

[Rocko9999]

Still no resolution for me either.