Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
WhitIsennock
Reel Rookie

Remote batteries draining every 4 days

Jump to solution

Our remote batteries are draining every 4 days (previously every few weeks, which was also annoying but now this is getting worse). The remote model is RC-GZ1, 3226001305.

Serial number of Roku device: X02200JSPKJM

Is there any way that we can get assistance with this? I have tried to find a support phone number or someone to speak with for an hour without any luck. Thank you!

2 Solutions

Accepted Solutions
RokuCarly
Community Moderator
Community Moderator

Re: Remote batteries draining every 4 days

Jump to solution

Thanks for letting us know @Chad403.

We sincerely apologize for any inconvenience this may have caused you. Rest assured that we have already forwarded your concern to our Support team and they will reach you through email. Kindly check your inbox for updates from them. 

In the meantime, we're grateful for your patience and understanding. Please let us know if there's anything else we can be of assistance with. 

Kind regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: Remote batteries draining every 4 days

Jump to solution

A warm welcome here at the Roku Community, @Timlajcik!

We appreciate you reaching out to us regarding your remote issues, and we sincerely apologize for any inconvenience this may have caused you. Rest assured that we will find you the best resolution possible in the best way we can.

One of the reasons why the remote's battery drains rapidly is because it is not properly paired to the TV. Make sure that when you pair your Roku remote to your TV, a light appears after you press and hold the pairing button for about 3 seconds. If the light doesn't flash, try to pair it again.

Furthermore, try to reset your remote by pressing and holding the Back and Home button simultaneously for about 30 seconds and then re-pair it again, as mentioned above. After doing so, perform a system reboot on your TV by navigating to your Home screen. Scroll up or down to select Settings > System > Power > System restart

Let us know how it goes, and we'll go from there. 

Kind regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

0 Kudos
24 REPLIES 24
RokuTakashi
Community Moderator
Community Moderator

Re: Remote batteries draining every 4 days

Jump to solution

Hi @WhitIsennock,

A warm welcome here in the Roku Community!

We'd be more than glad to assist you. Could you please tell us more about the battery-draining issue you've experienced with your Roku remote? How often do you use the remote, and what feature is mostly used with it?

Tell us more about this so we can provide direct assistance.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
WhitIsennock
Reel Rookie

Re: Remote batteries draining every 4 days

Jump to solution

Hello,

We use the remote daily. We use the remote for the Roku device and to turn the tv on/off and to control the volume. We do not typically use the audio feature on the remote. The Roku is also plugged into an outlet and not getting powered through the TV. 

We are not doing anything differently, the batteries previously lasted about 1 month (we got the Roku in June 2023), but within the last month we have had to replace them 3 times. So the remote is draining the batteries much faster.

 

Thanks.

RokuJohnB
Community Moderator
Community Moderator

Re: Remote batteries draining every 4 days

Jump to solution

Hi @WhitIsennock,

Thank you for informing us!

Please be aware that we have passed along your information to the Support team. They're the ones who will reach out.

If there's anything else that we can do to assist you, please let us know.

Best regards,

John

John
Roku Community Moderator
0 Kudos
WhitIsennock
Reel Rookie

Re: Remote batteries draining every 4 days

Jump to solution

Hi @RokuJohnB , I haven't heard from anyone about our remote issue. Do you know how/when we will be contacted? 

Thank you!

Whitney 

0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: Remote batteries draining every 4 days

Jump to solution

Thanks for informing us, @WhitIsennock!

Rest assured that we have already contacted our Support team, and a separate email will be sent to you. Kindly keep an eye on your inbox. In the meantime, we appreciate your patience and understanding. 

Thanks,
Carly

Carly Y.
Roku Community Moderator
0 Kudos

Re: Remote batteries draining every 4 days

Jump to solution

Can you please have support contact me as well? I am having the same issue. 

X02500RX67VA

Remote: RC-GZ1   3226001305

RokuJohnB
Community Moderator
Community Moderator

Re: Remote batteries draining every 4 days

Jump to solution

Hi @Gspearce421,

Greetings from the Roku Community!

We will be more than happy to assist you further with your Roku remote issue.  Since we'll need additional details, could you send us a private message in the Roku Community?

We'll wait for your response.

Thanks,

John

John
Roku Community Moderator
0 Kudos
Sickntired32
Channel Surfer

Re: Remote batteries draining every 4 days

Jump to solution

I have the same problem, as my remote is going through batteries at an ever increasing rate. Can I get help with this problem, as well? Thank you, Bryan from Nova Scotia, Canada 

0 Kudos
Chad403
Reel Rookie

Re: Remote batteries draining every 4 days

Jump to solution

I purchased 3 of the Roku Express 4k+ devices within a few months of each other and I have the same problem on all 3 voice remotes. The batteries last less than a week and I have to use an older Roku remote and the TV remote to control power and volume. It really defeats the purpose at this point. Is there anything that can be done to resolve this? If I don't find a resolution soon (aside from purchasing 3 new remotes at $20 a pop) I am going to have to look at other streaming device options. Having one remote to control everything is VERY important and it the primary reason I purchased the 3 4k+ devices. 

 

Please help! 

Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.