Remotes

[dinergirl84]

I have 2 brand new simple remotes, brand new batteries, but I can’t get the remotes to control the Roku. The remote lights up using my cell phone camera so I know the batteries are good. I can’t use the app because I got a new internet provider and need to connect to the new wifi. Please help me! I’ve tried everything! 

[228]

Did you ever get any help? I'm having the same issue!!

[Strega2]

What model of Roku do you have?  Stick models will not work with simple remotes.

Also, an easy way to get a Roku, and everything else, moved over to a new internet provider is to use the same SSID and password at the new router.  Then devices will just reconnect as if nothing happened.

[RokuRiamie-D]

Welcome @228 and @dinergirl84,

Thanks for letting us know that your remote control won't work with your Roku. We would like to take a closer look into this issue.

Please provide us with the following:

• Model of your Roku device or TV
• Make and model your remote control
• Is this your first time pairing your remote with your Roku device?

We look forward to your response.

Cheers,
Roku Community Team