Thanks for the added information, @Jengo!
My apologies; I must have forgotten to include the links for you to differentiate the Roku Voice Remote Pro from the Roku Voice Remote Pro (2nd edition). No worries! Here's the link: Roku Products | Accessories
In the meantime, here are some steps you can try as a workaround if you can still use your physical remote. If not, you may use the Roku Mobile app:
Check and confirm your Roku voice remote's battery:
If the battery is below 15%, you may recharge it by using a different USB cord (if there are any available).
Additionally, if you want to send a photo of your remote, you may directly post it here or through my inbox. To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.
I'll be looking forward to your update!
Best regards,
Carly
Thanks for your reply Carly. I sent you a PM
I am having the same issue
I am having the same issue. I have tired several charger and cord variations.
my Roku rechargeable voice control, remote has been charging for three days and it’s up to 27%. I know it’s receiving power because the green light is flashing. Any suggestions?