Remotes

[CRHodges51]

It only works when plugged in when I unplug it from the battery it won't do anything

[RokuCarly]

A warm welcome here in the Roku Community, @CRHodges51!

Thank you for letting us know about the issues you've encountered with your Roku Voice Remote Pro, which only works when plugged in. We're here to assist further and provide more information about this.

Please confirm whether this is the remote for your Hisense or ONN Roku TV. If you have any issues with either of the two, it's best to contact your TV manufacturer directly, as they produce their own hardware and we only support the software operating system of your TV.

As we also checked and validated, your TV is no longer within the standard warranty timeframe, but no worries! We offer the Roku TV remote, which works well with either your Hisense or ONN Roku TV. You can visit this link to learn more: Roku TV Remote

We hope you find this information helpful. 

Best regards,
Carly

[Wavyace312]

My remote won’t charge 

the remote was working fine then out the blue it stopped working as well as stopped charging 

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @Wavyace312!

We'd be happy to assist you with the Roku Voice Remote Pro you are having issues with charging and utilizing.

Could you please let us know the following so we can assess your concern better and find you the best resolution possible:

• Which specific Roku player was this paired to? Perhaps you can provide us with the serial number.
• Is this the remote that comes with that device, or was this purchased separately?
• When did you purchase this? 

Suppose this is the remote that comes with your Roku Hisense TV. In that case, we highly suggest reaching out to your TV manufacturer for further assistance, as they manufacture their player hardware, which includes their remote.

You may also check our newly released Roku TV Remote, which works well with all Roku-branded TVs: Roku TV Remote

We'll be looking forward to your response.

Best regards,
Carly

[AntD]

Mine is doing the same thing. It’s been about six months worked perfectly fine now will not charge at all. I want a replacement or refund any suggestions??

[RokuCarly]

Greetings from the Roku Community, @AntD.

I appreciate you sharing your concern about the Roku remote not being able to charge, and I'd be happy to find you the best resolution possible.

Can you please confirm if this is the remote paired with your TCL Roku TV? If so, we highly recommend contacting TCL Support, as they manufacture their own hardware, including their remote. We also offer the Roku TV Remote that works well with all Roku-branded TVs. 

You may visit these links to help you:

• Contact TCL Support
• Check the Roku TV Remote

We hope this information helps. Happy Streaming! 💜

Best regards,
Carly

[Ajkr]

Mine is doing the same, just stopped working I assume because the battery died but it's been charging for hours now but it doesn't actually hold a charge. Gone through all of the reset steps for the remote, stck, and even my LG TV. The remote only works while plugged in and "charging".

EDIT: Stick model is "3821X - Streaming Stick 4k+", remote is the "Roku Voice Remote Pro", serial number "X01700K949LM"

[Jengo]

My Roku remote was barely used but the last month I’ve been using it a lot. I used the original charging cable it came with and it won’t charge. Instead the battery is draining. Can I please have a replacement?

[RokuCarly]

We appreciate your first post here in the Roku Community, @Jengo!

Thanks for reaching out and for letting us know about the issues you've encountered with charging your physical Roku remote. Rest assured that we will help you find the best resolution possible.

Before proceeding, we'd like to know more about the specifics and it would help us assess your concern better if you could provide us with additional information such as follows:

• What specific Roku device is this remote currently paired to?
• Is this the remote that came with it or was this purchased separately? 
• Is this the Roku Voice Remote Pro or Roku Voice Remote Pro (2nd edition)?

We'll be looking forward to your response.

Best regards,
Carly

[Jengo]

Hi Carly,

Thanks for the reply. 

The remote is paired to my Roku Tv and was bought separately as an addition to the one it came with. 

It is the voice remote pro. I am unsure if it is 1st or 2nd edition. I sent a photo in email correspondence . 

I hope we can fix this. 

Thank you 

🙏