Remotes

[RokuNimfa-C]

Hi @wadki249, 

Thanks for letting us know about the issue you are experiencing with your Roku Voice Pro. As suggested, have you tried to re-pair the remote and see if it helps? If still not resolved, kindly keep us posted with the serial number of your Roku device from Settings>System>About.


Regards, 
Nimfa

[ariel9k]

I'm having the same issue.  I can't even use the remote unless it is plugged in now. and most of the time it still doesn't work. I don't want to keep needing to buy new remotes every couple of months.  Has the issue been fixed yet with the model: rc-mc1  ID: tc2-r1039 ?

[RokuKariza-D]

Hi @ariel9k 

Thanks for bringing this to our attention.

Please reply here with the serial number of the Roku device associated with your Roku Voice Remote Pro. This can be found in the Settings menu by navigating to Settings > System > About. We'll be able to further assist you from there.

All the best,
Kariza

[Sioux52]

Same problem here. Model #4802X Roku Ultra.  SN:X01000SAXV0X  Device ID: S0DA229AXV0X

[wadki249]

I tried re-pairing. My remote is Model RC795. My device ID is S07P21CAA1PR. 

[RokuNimfa-C]

Thanks for the information, @Sioux52. 

Our support team is now aware of your issue and will be reaching out to you through email. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Your patience and understanding are greatly appreciated.


Regards, 
Nimfa

[RokuNimfa-C]

@wadki249

Thanks for following up. 

I have passed along your information and concern to our Support team. Please be ready to receive their correspondence and continue assisting you from there. We appreciate your patience and understanding as we work toward a resolution.

Please let us know if there is anything else we can assist you with.


Regards, 
Nimfa

[RobinCeltics]

Hi @RokuKariza-D having the same issue. Below is the SN

SN: X010000JEF47

[RokuNimfa-C]

Greeting @RobinCeltics, 

Welcome to the Roku Community. 

It would be helpful if you could tell us more about what is going on so we can assist you better. What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further. 


Regards, 
Nimfa

[RobinCeltics]

Hi,

I use the remote only for general use not for Voice search or private hearing.

When the battery is low, i charge them. After it is around 90% remove then and use it. within 10 - 15 mins the battery percentage says 0% and stop working. Have tried charging multiple times even overnight. nothing helps.

Thanks