Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
rradaci
Level 7

ROKU voice remote pro rc701 not holding charge

Jump to solution

Purchased my ROKU voice remote pro rc701 June 2022 and was working fine with my ROKU stick 3600X (Serial #5S4625204925) until recently. Initially noticed the remote problem when attempting to turn my VIZIO TV off. The remote would not do so. I figured I would charge it and try again. Once I connected the charging cable and tried to power off the TV, it worked. Leaving the remote to charge until I powered down the TV for that evening, I figuring the problem was solved. The next morning I attempted to turn on the TV with my remote (which was not plugged in for charging) it did not respond. I once again had to plug the charging cable in to turn the TV on.

Thoughts to remedy this issue? Thank you in advance. 

0 Kudos
1 Solution

Accepted Solutions
RokuMary-F
Roku Employee
Roku Employee

Re: ROKU voice remote pro rc701 not holding charge

Jump to solution

Hi @rradaci,

Thanks for reaching out to the Roku community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.
 


Best regards,
Mary

View solution in original post

0 Kudos
4 REPLIES 4
RokuMary-F
Roku Employee
Roku Employee

Re: ROKU voice remote pro rc701 not holding charge

Jump to solution

Hi @rradaci,

Thanks for reaching out to the Roku community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.
 


Best regards,
Mary

0 Kudos
FSUPuck
Level 8

Re: ROKU voice remote pro rc701 not holding charge

Jump to solution

I’m having the exact same problem. I’ve tried to reset my voice remote pro with no luck and even tried letting it charge for an entire day, but it won't completely charge. The green light is blinking slowly, so it seems to be charging
The screen indicates that the battery is at 0% while the remote is charging.
It will now not charge past 0%!

The serial number for my roku is X01000519206


Please let me know what I can do to get it to charge.

Thanks

0 Kudos
RokuMary-F
Roku Employee
Roku Employee

Re: ROKU voice remote pro rc701 not holding charge

Jump to solution

Hi @FSUPuck,

Saw your post!

I'm sorry to hear about the issue you're running into, but do not worry I have passed along your information and concerns to our Support team. They will follow up and assist you through email.

Thanks for your patience regarding this issue.

 

 

Best regards,
Mary

0 Kudos
FSUPuck
Level 8

Re: ROKU voice remote pro rc701 not holding charge

Jump to solution

Great thank you @RokuMary-F 

I appreciate the quick response.

0 Kudos