Purchased my ROKU voice remote pro rc701 June 2022 and was working fine with my ROKU stick 3600X (Serial #5S4625204925) until recently. Initially noticed the remote problem when attempting to turn my VIZIO TV off. The remote would not do so. I figured I would charge it and try again. Once I connected the charging cable and tried to power off the TV, it worked. Leaving the remote to charge until I powered down the TV for that evening, I figuring the problem was solved. The next morning I attempted to turn on the TV with my remote (which was not plugged in for charging) it did not respond. I once again had to plug the charging cable in to turn the TV on.
Thoughts to remedy this issue? Thank you in advance.
We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.
If you need any additional help and we’ll follow up to continue assisting you.
We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.
If you need any additional help and we’ll follow up to continue assisting you.
I’m having the exact same problem. I’ve tried to reset my voice remote pro with no luck and even tried letting it charge for an entire day, but it won't completely charge. The green light is blinking slowly, so it seems to be charging The screen indicates that the battery is at 0% while the remote is charging. It will now not charge past 0%!
The serial number for my roku is X01000519206
Please let me know what I can do to get it to charge.
I'm sorry to hear about the issue you're running into, but do not worry I have passed along your information and concerns to our Support team. They will follow up and assist you through email.
To better assist, could you specify the issue you are experiencing? Have you tried to re-pair the remote and see if it helps? What troubleshooting steps have you already taken to try to resolve the issue?
With more details, we will be able to assist you further.
Just as mentioned in the posts above in other posts. Remote stays at 0% charge and only controls the TV when plugged into power. Even charging for a day it never changed past 0%. Re-pairing and resetting hasn’t changed anything so far.
I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there. Your patience and understanding are greatly appreciated.
I’m having the same problem. My remote only needed charging every couple of weeks and then in the last two weeks it has degenerated to needing charging every couple of hours. I don’t use the listening thing and rarely use the voice thing. This thing was too expensive to be used as a corded remote.
