Remotes

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RokuNimfa-C
Retired Moderator

Re: ROKU voice remote pro rc701 not holding charge

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Hi @wadki249

Thanks for letting us know about the issue you are experiencing with your Roku Voice Pro. As suggested, have you tried to re-pair the remote and see if it helps? If still not resolved, kindly keep us posted with the serial number of your Roku device from Settings>System>About.


Regards, 
Nimfa

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ariel9k
Newbie

Re: Roku Voice Remote Pro will charge but loses charge within 10-20 mins

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I'm having the same issue.  I can't even use the remote unless it is plugged in now. and most of the time it still doesn't work. I don't want to keep needing to buy new remotes every couple of months.  Has the issue been fixed yet with the model: rc-mc1  ID: tc2-r1039 ?

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RokuKariza-D
Roku Guru

Re: Roku Voice Remote Pro will charge but loses charge within 10-20 mins

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Hi @ariel9k 

Thanks for bringing this to our attention.

Please reply here with the serial number of the Roku device associated with your Roku Voice Remote Pro. This can be found in the Settings menu by navigating to Settings > System > About. We'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Sioux52
Newbie

Re: Roku Voice Remote Pro will charge but loses charge within 10-20 mins

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Same problem here. Model #4802X Roku Ultra.  SN:X01000SAXV0X  Device ID: S0DA229AXV0X

 

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wadki249
Reel Rookie

Re: ROKU voice remote pro rc701 not holding charge

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I tried re-pairing. My remote is Model RC795. My device ID is S07P21CAA1PR. 

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RokuNimfa-C
Retired Moderator

Re: Roku Voice Remote Pro will charge but loses charge within 10-20 mins

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Thanks for the information, @Sioux52

Our support team is now aware of your issue and will be reaching out to you through email. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Your patience and understanding are greatly appreciated.


Regards, 
Nimfa

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RokuNimfa-C
Retired Moderator

Re: ROKU voice remote pro rc701 not holding charge

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@wadki249

Thanks for following up. 

I have passed along your information and concern to our Support team. Please be ready to receive their correspondence and continue assisting you from there. We appreciate your patience and understanding as we work toward a resolution.

Please let us know if there is anything else we can assist you with.


Regards, 
Nimfa

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RobinCeltics
Reel Rookie

Re: Roku Voice Remote Pro will charge but loses charge within 10-20 mins

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Hi @RokuKariza-D having the same issue. Below is the SN

SN: X010000JEF47

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RokuNimfa-C
Retired Moderator

Re: Roku Voice Remote Pro will charge but loses charge within 10-20 mins

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Greeting @RobinCeltics

Welcome to the Roku Community. 

It would be helpful if you could tell us more about what is going on so we can assist you better. What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further. 


Regards, 
Nimfa

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RobinCeltics
Reel Rookie

Re: Roku Voice Remote Pro will charge but loses charge within 10-20 mins

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Hi,

I use the remote only for general use not for Voice search or private hearing.

When the battery is low, i charge them. After it is around 90% remove then and use it. within 10 - 15 mins the battery percentage says 0% and stop working. Have tried charging multiple times even overnight. nothing helps.

 

Thanks

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