Remotes

[23vc]

Ok button on my Roku voice remote (paired with Roku stick) is becoming impossible to press. You need to dig your fingernail in hard to press it. This is the second time this has happened as I purchased a new remote several months ago. This is clearly a design fault. Please can you support?

[RokuRiamie-D]

Hi @23vc,

Thank you for the post.

We understand that the OK button of your Roku voice remote is not working. No worries, we are more than happy to help you with this issue.

Rest assured that I will coordinate this with our Support team for additional reinforcement. Kindly keep an eye on your inbox as I will contact you there to gather further information.

Your continuous patience and understanding are highly appreciated.

Regards,
Riamie

[23vc]

Hi

I have not heard anything yet, and the remote is pretty much unusable. Please make contact with me to arrange replacement, as per the many other threads on here. 

[RokuJharra-Q]

Hi @23vc, thank you for keeping us posted!

We'll coordinate with our Support team to address this. I'll contact you via PM to gather the necessary details.

We highly appreciate your patience and understanding as we work on this.

Thanks,
Jharra

[23vc]

I haven’t heard anything, yet again.

You’re not going to send a replacement remote, are you?

For those following this thread, until I confirm, no replacement remote has been sent. 

[23vc]

Update from Roku support today below.

I don’t think they’re sending replacement remotes out. 

“I followed up on your replacement request with our Roku support team. Upon checking, we are currently out of stock of the product you have requested. However, once it's available, we will send it to your shipping address. Kindly check your email as our Roku support team has sent you further details.”

[RokuRiamie-D]

@23vc,

For now, the product you requested is currently out of stock at our UK warehouse. Please be assured that once it becomes available, we will expedite the shipment of the replacement for your Roku. 

Thank you for your understanding.

Regards,
Riamie

[23vc]

This isn’t a solution. Why was a solution accepted above in this thread? Will you now refund me the cost of the stick, if you’re unable to send a replacement remote? Or do I need to spend another £30 for a new remote (for the third time)? 

It seems you have a significant problem here.