Remotes

[23vc]

Ok button on my Roku voice remote (paired with Roku stick) is becoming impossible to press. You need to dig your fingernail in hard to press it. This is the second time this has happened as I purchased a new remote several months ago. This is clearly a design fault. Please can you support?

[RokuRiamie-D]

Hi @23vc,

Thank you for the post.

We understand that the OK button of your Roku voice remote is not working. No worries, we are more than happy to help you with this issue.

Rest assured that I will coordinate this with our Support team for additional reinforcement. Kindly keep an eye on your inbox as I will contact you there to gather further information.

Your continuous patience and understanding are highly appreciated.

Regards,
Riamie

[23vc]

Hi

I have not heard anything yet, and the remote is pretty much unusable. Please make contact with me to arrange replacement, as per the many other threads on here. 

[RokuJharra-Q · Accepted solution]

Hi @23vc, thank you for keeping us posted!

We'll coordinate with our Support team to address this. I'll contact you via PM to gather the necessary details.

We highly appreciate your patience and understanding as we work on this.

Thanks,
Jharra