Remotes

[cha-cha-channel]

Out of the blue, with a relatively new controller, I have intermittent problems navigating to the channel icons. The button's don't work. If I can get to a channel icon and start loading the channel, it will either give me a blank screen or will start to load the channel home page and then freeze. Serial# 5s464h466944.

[renojim]

If you can get to it, try performing a "System restart" under Settings->System or Settings->System->Power (depending on your Roku model).  If you can't get to it, just unplug the power for several seconds and then plug it back in.

[cha-cha-channel]

Thank you! I started down that route at your suggestion and got a message that Roku wasn't connected to the internet, so I re-established the Wifi connection and it works fine now.

[RokuJharra-Q · Accepted solution]

Thank you for your update @cha-cha-channel!

We're thrilled to hear that everything is back on track! If you still encounter any issues with your Roku device, please feel free to let us know.

For your future reference, you are always welcome to visit our support page for additional assistance.

• Why is my Roku remote not working?
• How to resolve a channel playback issue

Thanks for your understanding and for continuing to be a part of our community.

Best regards,
Jharra