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LMC1972
Binge Watcher

Why does my Roku remote's Mute button trigger my TV's audio guidance?

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Ok, so I've seen similar topics how to turn off the audio guidance, so I know how to do that, however.  How in the world is it possible when sometimes using my Roku remote's mute button, it triggers on my LG tv's audio guidance?  Which in the tv settings I always have set it to off.  Anyone know?  I didn't know if it's a remote issue or what?  lol, it's bizarre.  

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renojim
Community Streaming Expert

Re: Why does my Roku remote's Mute button trigger my TV's audio guidance?

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Your LG remote will probably do the same thing if you hold down the mute button.  Look for a way to turn it off in the TV's setting.  People have claimed the same problem with Samsung TVs

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renojim
Community Streaming Expert

Re: Why does my Roku remote's Mute button trigger my TV's audio guidance?

Jump to solution

Your LG remote will probably do the same thing if you hold down the mute button.  Look for a way to turn it off in the TV's setting.  People have claimed the same problem with Samsung TVs

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
LMC1972
Binge Watcher

Re: Why does my Roku remote's Mute button trigger my TV's audio guidance?

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Sorry, for the delay.  But you are correct.  I did try this and it is also linked to audio.  I'm guessing because our new Roku remote is a voice activated one, which previous one wasn't, this is why it's linked that way. 

Solution is, I'm using another remote for mute 🙂

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