Remotes

[Tivoburkee]

@Raincloud 

Sounds like its controlling the tv by cec instead of IR like it can. Try skipping the first postive result and seeing if a later code is actually your brand's IR commands. 

[JosquinDePrez]

Yes, resetting to factory settings and updating to 10.5 solved the problems completely.  Thanks for the advice.

[Clipper4255]

I tried the factory reset and reinstall to no avail. When I enter the full name of the Tv or 1 letter it still says nothing found. Very frustrating and this is my 2nd box.

[pooter9909]

I reset the roku 5 times and that did not fix the issue. The volume and power controls worked the tv straight out of the box. I had to reset the roku box due to it getting hung up on the email screen. After the reset the remote would not control anything but the roku.

[RokuDanny-R]

@Ed573

Thanks for the post.

We are currently investigating the issue that users are reporting. Once more information is available, I'll be sure to update the Community.

Thanks,
Danny

[Gasdaddy]

Same thing here.  No TV manufacturers pop up no matter what letter I start off with.

[Gasdaddy]

Follow up to:  The remote wouldn't recognize any TV manufacturer.   I did what someone else posted earlier and now it works.

TV 1 is the problem and it's a Samsung.  I have another Samsung (different model), I'll call it TV 2.  I tested the Samsung TV 1 remote on TV 2 and it worked fine so I took the Roku off of TV 1 and put it on TV 2 and went through the Roku settings to set up the Roku remote to control TV 2 and it immediately recognized the TV 2 brand as a Samsung and the Roku remote worked on TV 2.  I then put the Roku back on TV 1 and tried the Roku remote on TV 1 and it worked just like it should to control TV 1.  So, no, I never got it to recognize TV 1, but now that it works I don't care.

That doesn't solve the problem for those of you that don't have multiple same-brand TV's though.

[Socal1]

I have the exact same issue with two new Roku Voice Remotes

[TheMountain]

I am having the exact same issue. Not super pleased. Hopefully there’s a fix soon. 

[tt1948]

Roku 4660 ultra, not pwr/vol control.  Key info; during the remote/TV setup the remote does NOT output any IR light!  (I have a that displays IR light)

Roku 3941X, Will not list ANY TV manufacture when used with either of TWO new Voice Remotes, therefor one can not select a manufacture and attempt to complete the setup.

The Express 4K+, and TWO voice remotes are all new, from Roku, never used.

Reset, to factory, re-paired, retried a bunch.  Changed HDMI port and cable.  Tried with CEC on and CEC off. Tried with Roku "control other device" in System Settings on/off; no difference.