Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
shazy
Reel Rookie

New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

Jump to solution

I have some 3600x and 3810x sticks that are with factory software (i.e no updates). I got new roku voice remotes which always pair successfully but then I sit on language selection screen of roku with no buttons on remote working further.

I am unable to find older roku voice/RF remote for these sticks.

I suspect that unless these sticks update their OS via internet (for which I need remote), they won't work with the new remote. I am unable to find old RF Roku remote to buy in Canada.

Any help would be appreciated. Thanks

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Retired Moderator

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

Jump to solution

@shazy

Thanks for the post.

For a list of compatible remotes for your Roku devices, you can visit our Accessory Products page.

Please be aware that if you are located in Canada, you will most likely have to find a replacement remote through a third party entity.


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

0 Kudos
18 REPLIES 18
shazy
Reel Rookie

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

Jump to solution
0 Kudos
RokuDanny-R
Retired Moderator

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

Jump to solution

@shazy

Thanks for the post.

For a list of compatible remotes for your Roku devices, you can visit our Accessory Products page.

Please be aware that if you are located in Canada, you will most likely have to find a replacement remote through a third party entity.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
shazy
Reel Rookie

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

Jump to solution

@RokuDanny-R Thanks I tried the new roku voice remote but it cannot control these devices. Perhaps they need an OS update before that which i cannot do without getting them on wifi

0 Kudos
inorwich
Channel Surfer

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

Jump to solution

I own the 3811X streaming stick+ and just talked to customer support since my new Voice Remote Pro doesn't seem to work with it. I swear I already had a pro remote working with it, but he said it isn't compatible. Not sure what I'm going to do!

0 Kudos
Tivoburkee
Community Streaming Expert

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

Jump to solution

@inorwich 

 

To start the Voice Pro is compatible with 3811 Stick+. But, are you using the original usb cable with the bump in it? That is what the wifi remote actually communicates with, not the Stick itself. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
inorwich
Channel Surfer

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

Jump to solution

@Tivoburkee wait really? The Roku employee on the support line said that the voice pro remote does not work with the 3811X.

 

Either way I've just quickly purchased a voice remote and it won't even connect, so I'm very confused as to what's going on.

0 Kudos
Tivoburkee
Community Streaming Expert

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

Jump to solution

You can see from this compatibility list the 3811 is listed on this page:

 

What you need to use voice commands with your Roku® streaming device | Official Roku Support

 

So again, ARE you using the original USB cable with bump in it? Looks like this:

 

USB Power Cable with Long-range Wi-Fi® Receiver | Roku

 

No Roku remote will work with your 3811 Stick+ without it!!

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
inorwich
Channel Surfer

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

Jump to solution

When I go to the Roku accessories page https://www.roku.com/products/accessories and type in my model number (3811X) the Pro remote does not show up by the way. The link you sent re compatibility is not clear regarding the pro versus regular voice remote.

Yes, I have the extra bump. My apologies for missing it.

Any help would be greatly appreciated!

0 Kudos
inorwich
Channel Surfer

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

Jump to solution

Sorry, I missed the last line of your message. Yes I have the extra piece.

0 Kudos