Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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shazy
Level 7

New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

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I have some 3600x and 3810x sticks that are with factory software (i.e no updates). I got new roku voice remotes which always pair successfully but then I sit on language selection screen of roku with no buttons on remote working further.

I am unable to find older roku voice/RF remote for these sticks.

I suspect that unless these sticks update their OS via internet (for which I need remote), they won't work with the new remote. I am unable to find old RF Roku remote to buy in Canada.

Any help would be appreciated. Thanks

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RokuDanny-R
Roku Employee
Roku Employee

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

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@shazy

Thanks for the post.

For a list of compatible remotes for your Roku devices, you can visit our Accessory Products page.

Please be aware that if you are located in Canada, you will most likely have to find a replacement remote through a third party entity.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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18 REPLIES 18
shazy
Level 7

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

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RokuDanny-R
Roku Employee
Roku Employee

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

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@shazy

Thanks for the post.

For a list of compatible remotes for your Roku devices, you can visit our Accessory Products page.

Please be aware that if you are located in Canada, you will most likely have to find a replacement remote through a third party entity.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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shazy
Level 7

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

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@RokuDanny-R Thanks I tried the new roku voice remote but it cannot control these devices. Perhaps they need an OS update before that which i cannot do without getting them on wifi

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inorwich
Level 7

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

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I own the 3811X streaming stick+ and just talked to customer support since my new Voice Remote Pro doesn't seem to work with it. I swear I already had a pro remote working with it, but he said it isn't compatible. Not sure what I'm going to do!

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Tivoburkee
Community Streaming Expert

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

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@inorwich 

 

To start the Voice Pro is compatible with 3811 Stick+. But, are you using the original usb cable with the bump in it? That is what the wifi remote actually communicates with, not the Stick itself. 

Edmund
Roku Community Streaming Expert

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inorwich
Level 7

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

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@Tivoburkee wait really? The Roku employee on the support line said that the voice pro remote does not work with the 3811X.

 

Either way I've just quickly purchased a voice remote and it won't even connect, so I'm very confused as to what's going on.

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Tivoburkee
Community Streaming Expert

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

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You can see from this compatibility list the 3811 is listed on this page:

 

What you need to use voice commands with your Roku® streaming device | Official Roku Support

 

So again, ARE you using the original USB cable with bump in it? Looks like this:

 

USB Power Cable with Long-range Wi-Fi® Receiver | Roku

 

No Roku remote will work with your 3811 Stick+ without it!!

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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inorwich
Level 7

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

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When I go to the Roku accessories page https://www.roku.com/products/accessories and type in my model number (3811X) the Pro remote does not show up by the way. The link you sent re compatibility is not clear regarding the pro versus regular voice remote.

Yes, I have the extra bump. My apologies for missing it.

Any help would be greatly appreciated!

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inorwich
Level 7

Re: New Roku voice remotes do not work with unupdated Roku sticks 3600x/3810x?

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Sorry, I missed the last line of your message. Yes I have the extra piece.

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