Remotes

[mhag]

I have sent private messages to RokuEuniceL as per her instructions and have not received any response about sending a new/replacement remote. 

[RokuEuniceL]

Hi @mhag,

Thank you for keeping us posted here in the Roku Community!

We sincerely apologize for the delayed response. Please check your inbox. We have already responded to your message and we have requested a Roku voice remote from the Roku Support team.

If there's anything else that we can do to assist, please let us know. Thank you!

Best regards,
Eunice

[napaclaire]

I am experiencing the same issue with a nonfunctional right arrow button on a very lightly used remote for a Model 4660RW Roku Ultra. 

I do not have, or am not seeing, a “message count or envelope icon” to send a private message to request a replacement.

[RokuERey]

Hey @napaclaire,

Thanks for making your first post here in the Roku Community!

We appreciate your report about this and please be aware that our team is aware of this common case.

I've dropped you a PM for this.

Thanks,
Rey

[keno13]

Good luck. I got the PM, and responded with the info they asked for. No response since.  Been a month or two.  I have seen online where this is a known issue, so I guess they decided we could deal with it.

[RokuERey]

Hi @keno13,

We are sorry to hear about this. I noticed that @RokuJohnB had previously asked for additional information regarding this matter, and it appears that we have not yet received the information you provided. I would like to assist you with this issue. Therefore, I have sent you a private message to discuss this further.

Thanks,
Rey

[midnightstarr]

I am having the same issues as many others and the right arrow button on my remote doesn't work. Or on rare occasions I have to press really hard to get it to move. I have noticed the same issue with the down arrow. I have tried new batteries, resetting the remote and unplugged everything, TV and Roku stick. Nothing has helped. I agree with others and this seems to be a defect in the remotes. I wanted to know how to get a replacement remote.

[RokuJechealR]

Hi @midnightstarr,

Welcome to the Roku Community!

Thanks for sharing this with us and for taking fantastic troubleshooting steps to try to resolve the issue. We understand that you're having issues with your remote; no worries, we're here to assist.

Please provide us with these details so our team can investigate this issue further:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

Also, we have sent you a PM here at the Roku Community, as we may need further information to resolve this remote issue.

We look forward to hearing back from you.

All the best,
Chel

[BB13]

Sam issue. Brand new voice remote. The right arrow button quit working after a few weeks. All the trouble shooting options have done nothing. 

[RokuEuniceL]

Hi @BB13,

Greetings from the Roku Community!

We are sorry if you were inconvenienced in any way by this. We are grateful that you informed us of your Roku remote issues, and we will be happy to help you even more.

Please take note that we have attempted to assist you in resolving the issue by sending you a private message via the Roku Community. We have contacted you via your inbox, so please check there.

We look forward to hearing from you soon.

Warm regards,
Eunice