Remotes

[Gigi05]

You do realize that in order to follow these instructions you need to be able to right arrow over to remote which is impossible to do if right arrow isn’t working. Any other ideas?

[mhag]

I'm trying to reply to a private message to any one of the Roku customer service agents but the forum software is kicking out an error saying that I've already somehow passed my limit on private messages. 🤷

[RokuJohnB]

Hi @mhag,

Thank you for posting here in the Roku Community!

We will be more than happy to assist you further. Can you please send us a photo or screenshot of the error message that you are getting? Have you tried checking out your inbox?

We'll wait for your response.

Thanks,                                                                                                                                                  John

[keno13]

I am having the same problem with a 4 month old remote.  I can get the right arrow to work pushing real hard.  My wife and mother in law cannot.

What can I do?

[RokuJohnB]

Hi @keno13,

Greetings from the Roku Community, and thanks for flagging this issue with us!

We will be more than happy to investigate further this problem that you're having with the Roku remote. May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)

We'll wait for your response.

Thanks,                                                                                                                                                John

[mhag]

I managed to get one message to send. After that, I got the red message shown below. 

[mhag]

Not only is the right arrow button still broken, but private messaging on this forum is also broken. 

[RokuJohnB]

Hi @mhag,

Thank you for raising this issue directly with us!

We have sent you a private message here in the Roku Community. Kindly check your inbox.

We look forward to hearing from you soon.

Thanks,                                                                                                                                                John

[mhag]

I managed to get one response to send to the roku agent. I wanted to also send a picture to help identify the remote but the forum blocked me from sending a second message. 

[RokuJohnB]

Hi @mhag,

Thank you for the update!

Please be aware that you can send a photo directly here.

Regards,                                                                                                                                              John