Remotes

[tghedlin]

My Roku Voice Remote Pro (2nd ed) is also only about 6 months old and the navigation and power buttons don't always work. Pressing the button real hard sometimes make them work, but not in all attempts. Really disappointed with this remote. I never has any problems with any of the other remotes I have (about 6 of them).  I didn't find any Help articles that were useful. Appreciate some help with this remote.   

[RokuJharra-Q · Accepted solution]

Hi, @tghedlin welcome to the Roku Community!

We understand that you are experiencing an issue with your Roku Voice Remote 2nd Edition, and we are here to assist you.

To get started, can you please try resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds? After doing so, pair it again and try to utilize the Ok and navigational buttons to see if this will make any difference.

If the issue continues, please provide us with the following information to help us assist you further.

• When did the issue occur?  
• When and where did you purchase the remote? Was it purchased separately, or did it come with the device?  
• Could you please provide the serial number of the Roku device or TV that is paired with the remote?

We will be waiting for your response and will closely monitor this issue.

Best regards,
Jharra

[tghedlin]

Tried the reset, did not help. 

I did note that the problem seems to be more prevalent when using the Right arrow, have to press the button multiple times and very hard.  Sometimes the Up arrow has the same issue, though not as often. Other direction arrows seem fine. Also, while the Power button will turn the TV off it will not turn the TV on. These are all problems that did not exist until about a month ago.

This problem started about a month ago.

I purchased the unit from Amazon on April 24, 2024. Order # 113-0978766-2100202

It was purchased separately.

S/N See attached photo

[renojim]

@tghedlin. I don't know why, but Roku is only ever interested in the serial number of the Roku streaming device, not the remote's serial number.  You can find it under Settings->System->About.

[tghedlin]

Serial number of the streaming device is X01700X215NC

[RokuJharra-Q]

Hi @tghedlin, greetings from the Roku Community!

We sincerely appreciate you bringing this matter to our attention. To ensure we address your concerns effectively, we have sent you a private message for further assistance.

We greatly value your input and look forward to your response as we continue to investigate this issue.

Kind regards,
Jharra

[CheapRemote]

This is a known problem that Roku has not addressed. It's due to the low quality of their remotes with a power button and volume controls. I'm on my 3rd remote in just over a year. The right button and down buttons only work if I mash them so hard that my thumb hurts. Now that I'm out of warranty I have to pay $30 for a replacement.

[RokuJharra-Q]

Hi, @CheapRemote We appreciate you for keeping us posted!

We apologize for the issues you experienced with our Roku Remote. Please let us know how we can assist you.

Firstly, please share with us the type of Roku remote you have. Is there a pairing button at the back of the remote? Have you tried changing the remote batteries?

In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

We look forward to your response and to investigating this issue in detail.

Thanks,
Jharra

[CheapRemote]

I have a handheld Roku voice remote for players without a pairing button. I have replaced the batteries.

I can be assisted by having Roku mail me another replacement remote. Preferably one that will last longer than 6 months.