Roku Community

Trob2372 · ‎07-06-2023

My remote is able to move fine through apps, but whats I am in the app it keeps scrolling through movies. Also through the letters as I search. How do I fix this?

RokuTakashi · ‎08-02-2023

Hi @merchantmt,

A warm welcome to the Roku Community!

Thanks for bringing this to our attention, and we acknowledge your concern. We would be more than glad to assist. To resolve the issue, we recommend performing a restart of your Roku device. Navigate to Settings > System > System Restart. After this step, kindly check to see if the issue has been resolved.

Keep us posted on how it works.

All the best,
Kash

Takashi O.
Roku Community Moderator

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RokuTakashi · ‎09-17-2023

Hi @Jimbob70,

Thanks for posting, and welcome to the Roku Community!

We appreciate you sharing this information with us, as well as your feedback regarding this concern. We recommend following the steps below to resolve this issue.

Remove the Disney+ channel by highlighting it from the channel tile and pressing the star (*) button. Then select the remove option.
Do a system restart by navigating to Settings > System > System Restart.
Add the channel back by searching for it from the "Streaming Store."

Kindly check to see if the issue has been resolved after performing the recommended steps above.

Let us know how it works.

All the best,
Kash

Takashi O.
Roku Community Moderator

View solution in original post

RokuCarly · ‎10-19-2023

Thanks for informing us, @itsizzi.

We sincerely apologize for any inconvenience this may have caused you.

Since this issue only happens inside The Roku Channel app, we highly suggest performing the troubleshooting steps where you should remove the app, perform a system reboot, and then reinstall it to see if it will make any difference.

To remove the channel, navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose "Remove channel." After doing so, try restarting your device from Settings > System > Power > System Restart. After your Roku device restarts, visit the Roku channel store and add the channel again. Also, try to update the app by pressing the star* button on your remote and choosing "Update app."

Furthermore, we also have the Roku mobile app as an alternative to your physical remote. It works well with all of Roku's streaming devices and has a private listening feature.

Let us know how it goes. Hope this helps!

Kind regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

RokuCarly · ‎10-19-2023

Thanks for letting us know, @Bluya76.

Please be aware that the Roku streaming platform constantly upgrades its system and features for your convenience and satisfaction.

Kindly try to manually check for the latest software updates on your Roku TVs by navigating to your Home screen. Scroll up or down to select Settings > System > System Update > Check Now.

Let us know if there's anything else we can be of assistance with, and we'd be more than happy to continue doing so or create a new thread for different concerns.

Kind regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

RokuCarly · ‎07-01-2024

We're grateful to have you here in the Roku Community, @Yopauly!

Thank you for letting us know about the issues you've experienced with your Roku remote. We appreciate the troubleshooting steps you've tried. We'd be happy to look closely into your concern and find you the best resolution possible.

Firstly, could you please let us know what specific remote is this? Here's how to help you Identify your Roku remote. Also, is this the remote that came with your Roku device? When did this issue start happening? In the meantime, kindly try the following:

Manually check for software updates: Home > Settings > Software update > Chech Now

Reset your remote: If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

Remove the battery cover on the back of your remote
Remove both batteries from the battery compartment
Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
Repeat the previous step to install the second battery
Put the battery cover back on your remote

If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

Best regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

willowstop · ‎07-06-2023

Same here, my ROKU remote is acting like it has a mind of its own. When I press the up & down arrows or the left & right arrows, it keeps scrolling, sometimes a couple of spaces, sometimes several to quite a few spaces, instead of stopping when I lift my finger up from the arrow.

makaiguy · ‎07-06-2023

@willowstop& @Trob2372 -

Try restarting your Roku. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if not there, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

Bluya76 · ‎07-07-2023

That doesn't work for me. I've done a hard restart on all three of my affected devices.

This is my post from a similar thread with many having this issue.

"Same issue here, but on 3 different roku platforms' remotes. A Roku Ultra, Roku TV, and a Roku Soundbar. Ultra is really bad. So bad trying to type logins to streaming apps is impossible. The other 2 it's skipping every couple of pressed while going through the apps or shows to watch. Doesn't matter which app. Definitely a software issue and needs fixing asap!"

thos1971 · ‎07-07-2023

same thing with mine.

Tilbert · ‎07-07-2023

I had this same problem. I tried different remotes and that didn't fix the problem. I unplugged the Roku unit and left it off for about 30 minutes. When I plugged it back in the problem was gone. YMMV.

Dynawd94 · ‎07-08-2023

All 3 of my Roku remotes were having the same issue of scrolling by themselves. I did a restart on all 3 and it works for me.

obx-robin · ‎07-09-2023

Yes! Just started last week and it's happening on ALL THREE of my Roku devices.

obx-robin · ‎07-09-2023

Exactly! I've done all of the resets, new batteries, etc. This absolutely has to be something in the software that just happened recently. I'm just like you -- three different Roku devices, three different brands of TVs, same problem on all three. It's an issue in all of the apps too.

Dynawd94 · ‎07-09-2023

I did a restart on each of my TV 's and they all are operating correctly.

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