Remotes

[stick66]

Sane issue with me.  I tried the "restart" as suggested and will monitor.

NAD

[RokuMary-F]

Hi @stick66,

Thanks for reaching out to the Roku community regarding your Roku remote issue.

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful to look further into this issue. In addition, can you please provide the serial number/device ID on your Roku device? 
Please keep us posted with the details.

Best regards,
Mary

[MilesPro]

I have restarted my system for software update (no change in software #)

Serial: YH001C351821

Model: 3810x

[Rusty3]

In the meantime Roku should pay for all the batteries the faulty remote is draining.  

[Camilla1940]

I've tried every solution presented with no results so have given up on the Roku Streaming Stick.  

[RokuDanny-R]

@Rusty3 @Camilla1940

Thanks for the posts.

We would be more than happy to assist you further. Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[Angiejohnson31]

Has anything been done with the draining remote batteries? I’ve done the update and all the things but it’s still draining it once a week. 

[RokuMary-F]

Hi @Angiejohnson31,

Thanks for posting in the Roku Community!

If the battery drain issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team look into this problem. Kindly include the serial number of your Roku device so we can assist further.

Please keep us posted.


Best regards,
Mary

[houseking]

 Same battery drain problem for Roku remote. PLEASE HELP.

 ID #s from remote compartment:

SKU3226000674

Model RC-EL1

ID#s from Roku remote "About" screen:

Firmware - rtn.4168

Name: Voice Remote

Model: RC399

[RokuKariza-D]

@houseking 

Thanks for the information.

It looks like you provided the details of your remote. Please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself. We'll be able to further assist you from there.

All the best,
Kariza