Remotes

[houseking]

Thanks Koriza,
my Stick info is:
Model 3810X
#YH00DR113593
Software is 11.0   4193-50

[houseking]

HI Koriza,

It's a little harder to get to the stick but the serial number is different than on the get info screen when I double-checked the stick itself

the SN = 21307D113593

[RokuKariza-D]

@houseking

Thanks for the prompt response.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

We appreciate your understanding.

All the best,
Kariza

[GEukor]

Same here.  Batteries dead in three days with no use of the device in those three days.

GAE in WI

SN CT30AE382223

[RokuMary-F]

Hi @GEukor,

Thanks for reaching out regarding your battery drain issue.

I have passed along your information to our Support team. They will follow up and assist you through email.

Please let us know if there's anything else we can help you with.


Best regards,

Mary

[rohitprajapati5]

Hi, 

I am getting the same issue for last 2 weeks. It drained total 10 batteries.

Before 2 weeks, It was working fine.

Here is the device details.

Model: 3810RW-Roku Streaming Stick+
Serial number: YHOOHD311636
Software version: 11.0.0 build 4193-50

Thanks.

[Avaya]

@rohitprajapati5  Your Roku is out of warranty. 

[DBDukes]

@rohitprajapati5 

Tagging @RokuMary-F 

Note that the model 3810 Streaming Stick was discontinued in September 2021. It came with a one-year warranty, so if it's in warranty still (purchased June 2021 or later) then you'll want to deal with this sooner rather than later.

[rohitprajapati5]

Thanks for your responses. @DBDukes  @Avaya 

This was working fine 2 weeks back. Suddenly it stopped working. I think some Roku updates caused this issue. Roku should support this and provide a work around to fix this.

Roku can't just make old devices stop working so that they can sell new devices.

Thanks,.

[Avaya]

@rohitprajapati5  How long ago did you purchase your Roku Stick? It is only covered under warranty for 12 months from date of purchase.